About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Dolan Toyota - Service Center

4.3

61 Lifetime Service Reviews

2100 Kietzke Ln, Reno, Nevada 89502

61 Reviews of Dolan Toyota - Service Center

Sort by Write a review
September 16, 2018

"Excellent service "

- Jill

I always experience excellent customer service and workmanship at Dolan Toyota; whether I’m buying a vehicle or servicing Steve and Stan always take care of my needs.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Nadeau
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stan Arnold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jasmine in rental cars
September 14, 2018

"Extra Step"

- Steve

Rav with 27,000; five months out of warranty; brake pad what was defective (metal in pad) making lots of noise. Took in to dealership. They did a check and agreed but said it was out of warranty and wear parts are not covered. I reminded them I had purchased five Toyotas since 1981 and this would be the last one if this defective part is not covered. They contacted Toyota and went to my side and got the company to agree with a "Good Will One Time Fix". I applaud the dealership in going to bat for me but I am a little disappointed in that the main Toyota company declined to accept their responsibility for something defective and instead made it sound as if they were doing me a favor. The Five Stars are for Dolan Toyota, I give the Toyota company Three Starts

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Ward and Michelle
September 04, 2018

"Don't Feel Like Part Of the Family"

- Bill Crockett

Not been a happy customer since I purchased my vehicle from Dolan. The most recent issue was replacing my tires (after only 25,000 miles). Your service department rep quoted me a price of $187 per tire for Michlin Defenders. When I tried to set up an appointment I was told that price was a mistake and the new price would be $250. Your service manager would not honor the quoted price and offered me a new price on a Goodyear tire. I didn't accept his offer and bought my new (better) tires at Costco. Recently, I took my Highlander in for it's 30,000 mile checkup. Although the charges were extreme, my experience was satisfactory.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Michelle
August 19, 2018

"Issues missed. Not responsive. Done their way"

- Tom

I failed to mention that I wanted them to look at a loose sensor. I called to ask them to look at it soon after my check in. Not responsive. Suggested I schedule another appointment. Found a piece in the floor mat. They didn’t know what it was and the manager needed to consult a technician. Car wash not working, but the lack of car wash was “free”. Overall very poor and not knowledgeable.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ashley
August 17, 2018

"Excellent"

- Hello

Excellent service. Helpful in every way. Took time with me. Listened to what I was saying. Got back to me with information. Thank you. Bye.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nile
August 11, 2018

"Great service for recall repairs. "

- Pat1914

The service was performed as promised. John, the courtesy car driver and Michelle, the service advisor were both professional and great representatives for the Dolan dealership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
See comments above.
August 03, 2018

"Regular Maintenance - great experience"

- Kevner

Took my car in for regular maintenance. Niles, my service rep, offered great advice and figured out the lowest cost approach. Great communications and attitude. Informative and work completed on time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Niles
July 29, 2018

"repAir of blue tooth"

- SpudsMcKenzie

You fixed my blue tooth that another Toyota dealer wasted my time, his time and Apples time with numerous phone calls between me and Toyota Corp offices and between me and Apple ( they blamed the problem on my Apple X phone. Thank you !!!!!!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Arguello
July 20, 2018

"Maintenance and brake check up"

- Bikermama

Tevin was extremely pleasant and when the mechanics found I needed brake work I felt Tevin was honest and I agreeded on this expensive repair. I love my 2009 Venza and realize Toyota had to cut back on so many car choices. If and when I need new vehicle, I will choose going to Dolan Toyota.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tevin ?
July 16, 2018

"Service "

- Rav4cls.#1

Employees involved were very friendly and eager to help. Were willing to explain and answer all my questions. Check out went well with all service and charges explained.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ashley (very sweet, nice and helpful). Very pleasant and informative.
1
...
1 - 10 of 61 results