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Dolan Toyota - Service Center

4.2

73 Lifetime Service Reviews

2100 Kietzke Ln, Reno, Nevada 89502

73 Reviews of Dolan Toyota - Service Center

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November 18, 2018

"Follow up to a previous review"

- Christianv

After expressing my dissatisfaction in an earlier review, I was pleasantly surprised to receive a phone call from the service manager Lucas Kunze. He was extremely cordial over the phone and after listening to my concerns invited me to bring my truck back in and let one of their techs take a look at it. The tech ended up applying the TSB and updating the software in the ecm of my 2017 Tacoma. I would like to thank Lucas for his personal involvement in solving this issue. I am very pleased with the outcome.

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Recommend Dealer
Yes
Employees Worked With
Lucas Kunze
November 10, 2018

"Excellent In Service"

- Striker1009

I been in Dolan Toyota for a year I got my 2018 Camry and we love the car much.And especially those Staff are working here At Dolan Reno are Excellent in every Service,very Helpful, I Highly recommended Dolan Toyota in Reno to Everyone. Thank you and God bless you all. Muaahhh!J

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Recommend Dealer
Yes
Employees Worked With
Everyone
Nov 12, 2018 -

Dolan Toyota responded

Thanks so much for recommending Dolan Toyota! We are thrilled that you love your Toyota Camry and can trust us for helpful service. Have a great day!

November 06, 2018

"Not what I've come to expect from Dolan"

- Christianv

On Friday I took my 2017 TRD OR Tacoma in for it's 15,000 mile service covered under Toyota care. I also brought with me a copy of an updated Technical Service Bulletin T-SB-0125-18 that addresses a known problem in the software of the ECU, i.e. Software Update. My Tacoma has the symptoms described in it and is covered under it. I showed that to the employee was signing me in, Jason H. and he immediately told me that it would require me leaving my truck for the entire day. Not what I expected, and he also told me they would not do the update unless all the symptoms could be recreated exactly on the spot. He did tell me that a full alinement was recommended, but that wasn't a covered service. I declined. While waiting in the lobby I posted to www.tacomaworld.com what I had just experienced at Dolan Toyota of Reno. Interesting to see that other Tacoma owners had a different experience at their dealer. Others said their dealer said no problem, did it on the spot, and it took less than 15 minutes. I'm a return customer at Dolan that's been treated fairly in the past. Just this last April my girl friend and I spent over $2000 on a repair bill for our Old Tundra their. We could have spent less elsewhere, but choose Dolan because we trusted them. This is not what I have come to expect from Dolan. Also, nice try with the UPSELL Jason, not today thanks. I don't need to feel like I'm getting hustled. Not happy.

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Recommend Dealer
Yes
Employees Worked With
Jason Hertel
Nov 07, 2018 -

Dolan Toyota responded

Christian, I appreciate the detailed feedback so that I can look into this and determine what transpired here. I'll give you a call soon, but please feel free to reach out to me anytime as well. Thank you, Lucas Kunze, Service Manager - 775-384-5285

November 04, 2018

"very good "

- al5060

service was done quickly,by polite and courteous staff members. Car was clean and was washed. Due to time schedule had to reschedule work to be done later in the month. ASTANKO165

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Yes
Employees Worked With
MICHELLE YATES
Nov 05, 2018 -

Dolan Toyota responded

We're happy to have provided a 5 star experience. We look forward to seeing you at your next appointment. Thanks for the great review - from the Dolan Toyota Service team!

Nov 05, 2018 -

Dolan Toyota responded

We're happy to have provided a 5 star experience. We look forward to seeing you at your next appointment. Thanks for the great review - from the Dolan Toyota Service team!

November 04, 2018

"Excellent, once I got past the first service advisor."

- Bob W.

I had my 2017 Highlander SE in for 12 month service. Making the appointment was seamless, as the Customer Service Scheduler was professional, courteous, and wanted to make sure all my questions and concerns were addressed. I asked the alignment be checked and to have it be included on the work order, At the time of the appointment. the vehicle was less than 12 months old. Upon arrival the following week, I was greeted by Ashley Delerocq, who, in my opinion, could benefit from listening to the customer and not telling the them what cannot be done. I asked to have to have Entune upgraded to the latest software, as it was available on Toyota's website. Otherwise I was going to download it to a USB drive and perform the upgrade myself. She promptly told me it couldn't be done unless the system was not working properly. The fact is, Entune leaves a lot to be desired and perhaps the upgrade my help. I also expressed my concerns about the vehicle being out of alignment, as the steering wheel being off center, and she was quick to tell me it wasn't going to be covered under warranty, even though the appointment was made prior to the 12 month period. The vehicle only has 6K miles. She finished processing the work order. That interaction led me to Drive Manager Chris Pitaro, at which time I expressed my disappointment with Ashely's lackluster "customer" service. He listened intently, assuring me that he would oversee the service work, including the Entune upgrade if available and alignment concerns. Chris contacted me the next day, informing me the Entune system was upgraded and the alignment was indeed off, and was taken care of. I especially want to thank Chris for his professional and courteous customer service. He definitely restored my faith in the dealership. On another note, the shuttle service is great, as well as the drivers, Eddie and Kevin

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Recommend Dealer
Yes
Employees Worked With
Chris Pitaro, Eddie
Nov 05, 2018 -

Dolan Toyota responded

Hi Bob, thank you so much for reaching out to me at the dealership and giving me the opportunity to improve our service and take care of you and your vehicle. I appreciate your feedback throughout and will make it a priority that we learn from it. Thank you again for your business and enjoy the rest of your weekend. Chris Pitaro, Service Manager

November 01, 2018

"My experience with Reno Toyota was the worst I've ever had"

- Joann

My experience with Reno Toyota the other day was the worst I've ever had we have been going to you guys for 30 some years. I used a courtesy Van for the 1st time and it took an hour for them to pick my husband and I will never use a courtesy Van again.

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Yes
Employees Worked With
Nov 02, 2018 -

Dolan Toyota responded

Joann, I am so sorry to hear that the shuttle took so long! I appreciate your feedback - I will talk to the team to figure out what happened so that we can prevent it next time. I appreciate your business over the years. Thank you, Lucas Kunze, Service Manager - 775-384-5285

October 31, 2018

"Great service"

- Rodriquez Lupe 123

Rene, she help me she was friendly and very helpful. I was treated very professionally and kindly. I'm very happy with Toyota fixing my vehicle and keeping in contact with me as to what is needed. I would recommend to my friends.

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Recommend Dealer
Yes
Employees Worked With
Evelyn Araujo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cinthia Felix-Torres
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andres Ramos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 01, 2018 -

Dolan Toyota responded

I'm so glad to see that Rene provided you a great service visit. Your recommendation means everything to us - thank you. We appreciate you choosing Dolan Toyota for your service needs. Look forward to seeing you next time Rodriquez!

October 28, 2018

"Awesome Experience "

- Gm1775

This is my first time going to Dolan Toyota and the experience was fantastic, my service consultant Ashley Declercq was amazing with helping taking care of my needs with my car. I hope to continue going back to Dolan Toyota and will definitely recommend it to others

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Recommend Dealer
Yes
Employees Worked With
Ashley Declercq
Oct 29, 2018 -

Dolan Toyota responded

We are so thankful that the fantastic service we provided has earned your recommendation and repeat business. Thank you for choosing Dolan Toyota to take care of your vehicle.

October 26, 2018

"Satisfaction"

- Nancy

Dolan has always treated me well. By matching deals on tires to discounts on service. The last 2 services I had done required my car to be left there all day. Dolan gave me a great deal on a rental so I didn’t lose the whole day of planned shopping.

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Recommend Dealer
Yes
Employees Worked With
I don’t remember her name
Oct 27, 2018 -

Dolan Toyota responded

Nancy - We love to hear that you've received consistently great service at Dolan Toyota! We're glad that our rentals made the process more convenient. Thank you for your review!

October 16, 2018

"Tires & other repairs"

- DEL

Service Consultant was very efficient, professional and knowledgeable. She called regularly with updates on the unsuspected repairs, went out of her way to get everything done in a timely fashion. Tire change and repairs were completed correctly.

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Recommend Dealer
Yes
Employees Worked With
Ashley Declercq
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