Not been a happy customer since I purchased my vehicle from Dolan. The most recent issue was replacing my tires (after only 25,000 miles). Your service department rep quoted me a price of $187 per tire for Michlin Defenders. When I tried to set up an appointment I was told that price was a mistake and the new price would be $250. Your service manager would not honor the quoted price and offered me a new price on a Goodyear tire. I didn't accept his offer and bought my new (better) tires at Costco.
Recently, I took my Highlander in for it's 30,000 mile checkup. Although the charges were extreme, my experience was satisfactory.