Beyer Volvo Cars Dulles

John Holl worked with the financing department. He is very rude and disrespectful. I have reached out to him in person and over the phone. I do not want to discuss any type of business or if it had He is very rude and disrespectful. I have reached out to him in person and over the phone. I do not want to discuss any type of business or if it had to be personal (NOT). Seeing him makes me turn and run the other way. I am an African American female who works and will continue to work for anything I want and or need. Mr. John has attempted to take that away. Please reiterate the drive and work we all have put in and it should NEVER BE TAKEN FOR GRANTED ! We all have a place in life. I thank God for creating me for who I am! Mr. John need to shadow and learn the definition of Customer Service. I'm sure we all have something we could use help with and this is one (1) I learned after attempting to discuss a business deal for a New Vehicle (2023) with a great interest rate a check and cash to close the deal and Mr. John still was disrespectful to me. Please consider who you choose to transact business with before spending your time and money and left feeling you don't measure up. I stand tall and will continue to stand tall however, I would like to advise and or suggest to others to really be cautions in life of the choices you make. More

They continue to get 1 star reviews. but do nothing to change things. Pull up 1 star reviews on Google too and read them first. Though it's far from home, this is my closest Volvo location. I booked a change things. Pull up 1 star reviews on Google too and read them first. Though it's far from home, this is my closest Volvo location. I booked a 9:45 appointment for an oil change & was assured it would be 1.5 hours tops. I dropped off the car with Ted, (you're only allowed to speak to your assigned service person even though others are just standing around). My son picked me up, we shopped nearby & got lunch. At 12:50, I still hadn’t heard anything, so I texted Ted. At 12:58 he texted that it was "still in the shop" & he would update me "soon." Yeah right. At 2:07, I texted again & said I needed my car back & would have to come back another day. No one expects to spend an entire day of their life just getting an oil change and we both had things we needed to do elsewhere. At 2:11, almost 4.5 hours after my appointment, he texted the oil change was done, but said it needed an alignment. I went to the dealership. The parking lot was full, but there were two parking spots open in the far back corner, the same two that were open that morning. I pulled into one and was about to get out to go in when a service tech in black glasses and gray Nike sneakers pulled up & started jabbing his finger at me and angrily motioning for me to move the car. I opened my window & he yelled at me that I had to move over to the other open spot right next to the one I was in. He easily could have pulled in there himself but I moved my car over and he zoomed in with a car from inventory while I was still trying to get out of the way. I couldn't believe he had been so unnecessarily rude to a customer. He got out of the car, approached me aggressively, and sarcastically said "thank you." I didn't answer. He got closer & said "thank you" louder. I again refused to answer. He got right up next to me and & yelled "thank you" again. Apparently, I was required to say "your welcome" before he would leave me alone. When I still refused to answer, he yelled that customers are supposed to park in front. I told him there weren’t any empty spots and he again yelled that customers are supposed to park in front. I went inside & Ted made no apology for the long wait. He said other cars were stacked up in front of mine. I guess appointments are useless. He said my alignment was .01% off, that is 1/10 of 1%. He tried to make it sound like it was urgent but I refused. Who knows how long that would have taken &, besides, I hadn't noticed anything wrong with it. I waited another 10 minutes for my bill, paid it & waited for my car to come out. After about another 15 minutes, it arrived. I went out & was standing outside my car waiting for the man to exit, when he suddenly took off again in my car! I couldn't believe it. Ted was on the phone so I just stood there expecting them to bring my car back. About 10 minutes later, Ted came out and I told him what happened. He went to find out what happened. My car eventually showed up with, guess who, the angry man from the parking lot driving it. He got out and said "Is this YOUR car" in a rude tone. I said yes and I don't appreciate the way that you treated me. He sarcastically said "oh you're fine and your welcome" & then repeated "your welcome" again over and over when I didn't answer. He then scolded me again, angrily saying customers are supposed to park in the front. That was the last straw. I went inside and told Ted that I would never be back to that dealership. It was as if they were trying to see just how badly they could treat me. I wish I could give negative stars. No one called me to apologize. This wasn’t the first time I had been treated with total disrespect at this dealership. I was once kept waiting over 20 min. while Ted chatted and laughed on the phone w/o even acknowledging me standing there waiting. As far as the sales dept, I got $3,000 more for my trade elsewhere. It pays to check around. More

My sales person was Jamer. He worked with me well and finish the deal in very short time and also delivery the car in my home. I appreciate his job. I hope to get the permanent tag on time as he is no finish the deal in very short time and also delivery the car in my home. I appreciate his job. I hope to get the permanent tag on time as he is not responding if he received my inspection report which he told me do myself. Overall I liked the dealership as they have lot of good inventory of cars to choose from. More

I have owned many cars and used many service departments over the last 40 years. Dulles Volvo is the best. Fair prices fair treatment never an issue. I think of buying other makes of cars but the unknown of over the last 40 years. Dulles Volvo is the best. Fair prices fair treatment never an issue. I think of buying other makes of cars but the unknown of other services departments keeps me at Volvo More

Dealership falsely advertised a low price. This price was posted online, on the car's window sticker, and on internet aggregators like Autotrader. Dealership refused to accept responsibility, honor price, or posted online, on the car's window sticker, and on internet aggregators like Autotrader. Dealership refused to accept responsibility, honor price, or make reasonable offer. One of my all-time worst dealership experiences. More

Patrick and Ali are outstanding and an asset to the Don Beyer group. Knowledgeable and efficient. Able to set up my car’s Sensus system Beyer group. Knowledgeable and efficient. Able to set up my car’s Sensus system More