Don Brown Chevrolet, Inc. - Service Center

This was a bad experience from the beginning. The service guy Jere Price who sign this vehicle in turned out to be the most unfriendly person ever. the Guy got angry because i stopped them from d The service guy Jere Price who sign this vehicle in turned out to be the most unfriendly person ever. the Guy got angry because i stopped them from doing unnecessary work on my wife's Chevy Trax. he said the car needed Ball Joints only after I ask him how was every thing ok with her car. We bought this car at Don Brown and have put 31,000 miles on it . We were going to visit the new car lot side to look at new cars, but after this episode with Jere Price, we decided we will trade at another dealer and maybe another make. More

I was contacted by this dealership’s Manager-Service Department and asked to take down my initial review concerning the inability to get a response from my Service Advisor about the 2.4k+ worth of work Department and asked to take down my initial review concerning the inability to get a response from my Service Advisor about the 2.4k+ worth of work being performed on my Camaro SS. In good faith, I took the review down after being reassured by Pam-Customer Service Manager that they would be able to provide a great experience moving forward. Over the timespan of one week, I’ve had ONE 3 minute conversation by phone with my Advisor during the initial car intake process. Lack of follow up continued and I received zero diagnostic updates throughout the week and no response to my text messages or calls about service. Interestingly enough…25 minutes prior to their closing for the weekend on Friday, 2/2/24 5 days later I received a TEXT message from my advisor stating my car is ready for pick up. How is completion of service possible without verbally communicating details of the diagnostic and services performed, and providing a breakdown of total costs? There is zero regard for the customer experience, and it’s feels very intentional and deceptive to avoid communication and complete services without advising of parts and labor. As a customer, Don Brown was my go to choice (5+ years) for servicing my Camaro. Something has drastically changed within the last year. You’ll see other recently posted reviews with shared, yet individual experiences about this, so I’ll refrain from mentioning that again here. My focus is to ensure my car has been thoroughly inspected (this time) and the 2.4k worth of services performed, are well done. I’ll update my review at a later date to recap my experience and if an escalation to the MO consumer protection complaint filing channels were necessary =/ More

Took 2011 Malibu in because check engine light was on. Was told after a $230.. diagnostic test it needed a water pump and a timing chain, almost $4000. worth of work to pass inspection and turn off the Was told after a $230.. diagnostic test it needed a water pump and a timing chain, almost $4000. worth of work to pass inspection and turn off the check engine light. Went somewhere else and they changed the thermostat, a sensor and a tie rod end at a 1/4 of the price. The check engine light went out the error codes were gone and it passed inspection and running fine for over a month. Stay away from this service department . Overpriced and lack troubleshooting skills beyond a diagnostic tool. O Reilly auto parts will plug into for free. Sorry I wasted my time and money. Sincerely Robert Koehler and Amanda Krouper More