Our first (and LAST) experience at Don Gasgarth's Charlotte County Ford: My husband made an appointment over a week in advance to have a recall repaired. He was told by whoever made the appointment that he had an 8:00 appointment and it was first thing. We tried to call the day before to see if they had night drop-off, but no one answered. So we dropped the car off the night before (before they closed) because we live over half hour away and didn't want to have to go that early. By 2 pm the day of the appointment, no call had been received telling us it was ready. We tried to call, but got no answer (trend?). We went anyways, since they were supposed to close at 3. When we got there, our car was still not ready. Laurie told us that is just the way they do business. They make the appointment with an adviser (Which they don't tell you when you make the appointment), and the information goes to a dispatcher, who then gets the cars in “order.” We never actually had a meeting with an adviser, so I am not entirely sure what that is supposed to be, though I'm guessing it is a sales tactic. Laurie told us our repair was scheduled for 3 hours, but Don Gasgarth's Ford kept our car for over six hours. We will NOT being doing business with this dealership ever again, and will be sure to share our dissatisfaction with our friends and family.