Don Miller Subaru West

I am writing to express my utmost gratitude for the outstanding service provided by Bryce Tate during our recent car-buying experience. Without a doubt, we would not have ended up purchasing our new ve outstanding service provided by Bryce Tate during our recent car-buying experience. Without a doubt, we would not have ended up purchasing our new vehicle if it weren't for his exceptional assistance. From the moment we stepped into the dealership, Bryce exhibited a level of professionalism, knowledge, and dedication that truly set him apart. He took the time to understand our needs, patiently answering all our questions and guiding us through the entire process with ease. Bryce's expertise in the Subaru line up was evident as he expertly navigated us through various options, ensuring we found the perfect vehicle to suit our requirements. His genuine care for customer satisfaction was palpable, making us feel valued and respected throughout our interactions. Ultimately, it was Bryce's unwavering commitment to providing top-notch service that made all the difference. His attention to detail and willingness to go above and beyond exceeded our expectations, and we left the dealership not only with a new car but also with complete confidence in our decision. We are truly grateful to have had Bryce Tate as our car salesman, and we will not hesitate to recommend him to friends and family in the future. Please extend our sincerest thanks to Bryce for his exceptional service—it made all the difference. More

This is the best dealership I've ever dealt with. We bought a used Suburu here. They did not high pressure us, were very knowledgeable, and gave us a fair deal. They were truly nice guys to talk t We bought a used Suburu here. They did not high pressure us, were very knowledgeable, and gave us a fair deal. They were truly nice guys to talk to as well. When we are ready for our next car, I'll be back. More

Good-felt listened to-car explained good-listened about pricing -fellow writting up deal was great, pricing -fellow writting up deal was great, More

Randy Humphey was wonderful to deal with. I strongly recommend him at Don Miller Subaru West. I strongly recommend him at Don Miller Subaru West. More

While I ultimately did not end up purchasing a new car (due to issues unrelated to the dealer), I was extremely impressed by my salesperson Dennis, who was exceptionally helpful and patient as I worked th (due to issues unrelated to the dealer), I was extremely impressed by my salesperson Dennis, who was exceptionally helpful and patient as I worked through the ordering process. Cole in the Finance department was similarly easy to work with, zero pressure or hassle. The entire dealership exudes a vibe of honesty, integrity and friendliness that is so difficult to find nowadays. Highly recommended! More

Just want to give a shout out to Don Miller Subaru, and make folks aware of an unusual used car they have. The car is a 2019 BMW 530e xDrive (all wheel drive) Plug In Hybrid Electric Vehicle (PHEV). make folks aware of an unusual used car they have. The car is a 2019 BMW 530e xDrive (all wheel drive) Plug In Hybrid Electric Vehicle (PHEV). The people I spoke with were very nice, including Jon Elkins, Tray Smith and Yevegniy Kuolapnik. I also spoke with Dennis Riddle whom I first met six years ago when we were looking at Subarus, and two good friends purchased Subarus there. We wanted to see what it would be like to drive a PHEV, since we are considering purchasing one, new or used -- and they are very hard to find (as in nearly impossible as of August 2022) on dealer lots. They were very accommodating - were even willing to have us take the car for an entire business-hours day to take home and drive around - we declined, since we had gotten the information we needed. So, we did not buy this car, but the dealership treated us well. (I wish the "price" category had a not-applicable. ;) ). More

I bought Subaru 2014 in June of 2022 with help of Evgeniy Kurolapnik.He was very knowledgeable and patient helping me with me first major purchase in the USA.Coming from Ukraine as a refugee it was one less Kurolapnik.He was very knowledgeable and patient helping me with me first major purchase in the USA.Coming from Ukraine as a refugee it was one less stress to deal with.Awesome job, Subaru should be proud to have such great employees.Natalia Peleshchak More

I went in to get my front tire looked at. I was given a statement of work and approved them to work on my car. I emailed the service manager who sent me the SOW and asked her if they could ad I was given a statement of work and approved them to work on my car. I emailed the service manager who sent me the SOW and asked her if they could add an oil change (that I would pay for of course) and she said they would do it and told me the price would increase by 70$+tax with the oil change. I received a call when my car is done and I confirmed with the guy who called me that it got an oil change done as well. He said it did and was ready to be picked up whenever. I go to pick up the car and the guy who was talking me through my receipt wasn't able to explain what they did to my car. I was in a bit of a rush so I told him it was fine. I didn't thoroughly look at the receipt (it was before work and I had a call to be on shortly), but confirmed the price matched the new quote I was given and it did. I noticed the oil change sticker hadn't been updated and so I took a closer look at the receipt and realized there was no oil change on it. There was an additional charge for something that wasn't on my original SOW (and I didn't get an explanation when I picked it up) that made the total the total believable based on my original + the oil change. Pretty bogus, would not recommend. More

I've been with Subaru West for several cars now and they've never failed to impress. Their service is top quality and their follow up is as well. Trey was my sales person this time and everything went they've never failed to impress. Their service is top quality and their follow up is as well. Trey was my sales person this time and everything went very smoothly. He discussed with me the best options and I got a good trade in offer and a car that I absolutely love. I would recommend working with Trey when you go in for your next vehicle. Kathy worked with me for my finance and she is top notc She took the time to explain all angles to me and I walked out of her office very happyShe took the time to explain all angles to me and I walked out of her office very happy. I could not have been a more satisfied customer because of these two Don Miller staff members. More

The entire staff is friendly and happy to help you. Will Waldbillig is easy to work with, looked up the Carfax for any vehicle I was interested in, and happy to let me give it a test drive. I'm glad I chos Waldbillig is easy to work with, looked up the Carfax for any vehicle I was interested in, and happy to let me give it a test drive. I'm glad I chose them for my purchase. More