Donley Ford of Ashland

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic. More

Brought my wife's car in for safety recall. The service was performed done long before expected. The service was performed done long before expected. More

Everyone are friendly and polite. The one thing I don’t care for is to have to write 15 words on this. The one thing I don’t care for is to have to write 15 words on this. More

Service performed within the time limits given. Courteous professional and kind service from all personnel. Courteous professional and kind service from all personnel. More

I have dealt with Donley Ford for many years and they have great staff in all departments and do a great job servicing my vehicle. have great staff in all departments and do a great job servicing my vehicle. More

I too have dealt with Donley Ford for many years, and always found the service to be outstanding. Ron has always been a pleasure to do business with. always found the service to be outstanding. Ron has always been a pleasure to do business with. More

Took my Edge in for tire rotation and oil change. Excellent service and customer relations. Excellent service and customer relations. More

From scheduling to completion of services Donley Ford and its employees do a fantastic job. and its employees do a fantastic job. More

Courteous and quick service at this dealership. They called because of a cancellation and I got in one hour earlier They called because of a cancellation and I got in one hour earlier More

The people are very friendly and knowledgeable. Because of this I like taking my vehicle there to be serviced. Because of this I like taking my vehicle there to be serviced. More