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Donley Ford of Shelby - Service Center

Shelby, OH

4.8
114 Lifetime Reviews Review Dealership

114 Reviews of Donley Ford of Shelby - Service Center

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May 09, 2021

"Quick appointment scheduling. I got in the week after I..."

- kwendt13

Quick appointment scheduling. I got in the week after I called. I had no issues on dealing with the service dept on the phone or in person.. fixed recalls and had oil changed.

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Recommend Dealer
Yes
Employees Worked With
Service
May 10, 2021 -

Donley Ford of Shelby responded

Thank you for the awesome review! We're glad to hear about your positive experience and that your recalls were taking care of quickly! We will share this with the team and we hope to work with you again in the future!

April 29, 2021

"Very polite Very fast. Didn’t have to wait but 10..."

- albertyamy

Very polite Very fast. Didn’t have to wait but 10 minutes. Expected 1 hour. Great to get home early I drive 30 minutes to get there

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Recommend Dealer
Yes
Employees Worked With
Apr 30, 2021 -

Donley Ford of Shelby responded

Thank you for the amazing review! We are happy to hear about your that the team met and exceeded your expectations! We will surely share this with the team and we look forward to your next visit!

April 23, 2021

"I got my car right in and everything was quickly..."

- TOYLOVER4532

I got my car right in and everything was quickly repaired. I will be coming back for all my service needs. Thank you for again!

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Recommend Dealer
Yes
Employees Worked With
Chris Yocum
Apr 23, 2021 -

Donley Ford of Shelby responded

Thank you for the positive review! Here at Donley, we know your time is value! We're glad to hear about your positive experience and we are excited to serve you more for years to come!

April 22, 2021

"My family has bought several cars from Donley Ford of..."

- kgreenwood0

My family has bought several cars from Donley Ford of Shelby. We have always gotten fair deals and excellent service. We will be back again!

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Recommend Dealer
Yes
Employees Worked With
Andy
Apr 23, 2021 -

Donley Ford of Shelby responded

Thank you for the awesome review! We love to hear from our long time customers and families who buy and service with us! Your business it truly valued! We will share this with Andy and the rest of the team and we look forward to serving you and your family for years to come!

April 16, 2021

"Everything during the sale and delivery of the truck was..."

- mdatwell70

Everything during the sale and delivery of the truck was great, except I had to pay out of pocket to transfer plates at the BMV.

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Recommend Dealer
Yes
Employees Worked With
Apr 20, 2021 -

Donley Ford of Shelby responded

Thank you for the review! We are having our Customer Relations Specialist look into this to make sure no mistakes were made on our end. We hope your visit was positive otherwise! If you have any questions along the way, please feel free to reach out. We would appreciate the opportunity to assist you!

April 13, 2021

"I've always been satisfied with the service at Donley..."

- tmecurio

I've always been satisfied with the service at Donley Ford of Shelby. Words Words Words Words Words Words Words Words Words Words Words Words Words

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Recommend Dealer
Yes
Employees Worked With
Chris Yocum
Apr 14, 2021 -

Donley Ford of Shelby responded

Thank you for the positive review! We will surely share this with Chris and the rest of the team and we look forward to your next visit!

April 06, 2021

"Always feel comfortable working with this service..."

- rickyocum

Always feel comfortable working with this service department...so much so that I take all my cars -even non-Ford products-there for service. Friendly personnel that explain all repairs and will tell you if some repairs can safely be delayed. Highly recommended.

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Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 07, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review and recommendation! We love to hear from our repeat customers! Your business is greatly appreciated! We will surely share this with the service team and we look forward to your next visit!

April 02, 2021

"Service was excellent and the people were friendly...."

- froller

Service was excellent and the people were friendly. kudos to everyone. the people working there are very well versed in their product and try to help if you have a problem.

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Recommend Dealer
Yes
Employees Worked With
Chris and Andy
Apr 05, 2021 -

Donley Ford of Shelby responded

Thank you for the great review! We glad to hear that our team was able to answer all of your questions! We will share this with Chris and Andy as well. Please don't hesitate to reach out if you have any other question in the future, we'd love to help!

March 29, 2021

"Andy the service advisor was great. The tech who fixed my..."

- GRUSISKA

Andy the service advisor was great. The tech who fixed my truck seems like he went above and beyond to fix all the issues. I have done business with Donley in Ashland. Donley in Shelby shines above them. Will take my truck to Shelby for any issues going forward. Very pleased

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Recommend Dealer
Yes
Employees Worked With
Andy Wood
Mar 30, 2021 -

Donley Ford of Shelby responded

Thank you for the great review, we really appreciate your business! We love hearing from our repeat customers! We will surely share this with Andy and the rest of the team and look forward to working with you for years to come!

March 23, 2021

"I like the friendly people who wait on me,the service is..."

- vloucks

I like the friendly people who wait on me,the service is great. They are quick with the service of my vehicle in a timely manner.

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Recommend Dealer
Yes
Employees Worked With
Mar 24, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review! We appreciate your business and value your time! We hope to maintain the position of your automotive service provider for years to come!

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