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DonohooAuto LLC - Service Center

3.3

5 Lifetime Service Reviews

8122 Helena Road, Pelham, Alabama 35124

5 Reviews of DonohooAuto LLC - Service Center

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April 12, 2017

"Great car selection but poor service "

- sj78138

Although I love the car I bought this was the worst car buying experience I've ever had. I was a out of town buyer so had to depend on the sales staff for the decription of the car. Could never get a call back or updates. It's like a fast food chain...get them in and get them out Also called sales manager and he never returned my call

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Leal
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Trey Anger
February 22, 2017

"Service after the sale !!"

- befaulkner67

The Service team at Donohoo is Outstanding The work they performed for me on my recent purchase of an Infiniti was excellent and made a huge difference in my overall satisfaction with this vehicle. I am very pleased and will definitely return for future service

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Kathryn Simmelink
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jimmy Burns
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marci Pyle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 06, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to review your recent experience with our service department. We're glad that Kathryn, Jimmy and Marci were able to increase your satisfaction with your Infiniti. We're always pleased to leave a customer happier walking out than they were walking in. We appreciate your repeat business and your valuable feedback. We look forward to providing excellent service for you again in the future.

March 27, 2014

"Once again a great experience, customer service was..."

- Vforte

Once again a great experience, customer service was superb,I would highly recommend this dealership to anyone looking to purchase a car. All services and employees were prompt and courteous and very attentive to all my needs....Thanks again

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Recommend Dealer
Yes
Employees Worked With
Lance, Tina, and Kathryn
April 10, 2011

"The quality of work that was performed on the vehicle I..."

- superbee1

The quality of work that was performed on the vehicle I purchased was not what I would consider a good job. I thought they were going to replace a section of the leather seat and instead they glued it down. plus the car had been in an accident from behind and the trunk is a different color from the rest of the car.

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Recommend Dealer
Yes
Employees Worked With
Brent Martin and Jimmy Burns
Apr 11, 2011 -

DonohooAuto LLC responded

Thank you for taking the time to provide us with some feedback about your experience at DonohooAuto. We strive to keep the car buying process as transparent as possible. Carfax and AutoCheck reports are provided for all of our vehicles. Our salespeople also disclose to customers when a vehicle has been in an accident. Again, thank you for your feedback and we do hope to see you at DonohooAuto again!

February 05, 2011

"I was in Birmingham on business, and needed service on my..."

- courseview

I was in Birmingham on business, and needed service on my car. A client recommended Donohoo Auto, and I could not have been more pleased. They accommodated my scheduling needs & my car was returned to me serviced and immaculately clean! I would highly recommend them to anyone in the area in need of quality service for their vehicle!

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy, Service
Mar 28, 2011 -

DonohooAuto LLC responded

Hey there, thanks for your kind words about your experience with DonohooAuto. We are so glad that we had the opportunity to provide your vehicle with service while you were in our area. We hope you'll come see us next time you are in Birmingham!

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