Doral Toyota

The inventory is limited but Raúl Quintana kept us in the loop and let us know as soon as the car we wanted arrived and we were able to lock it up and buy it. Thanks Doral Toyota and Raúl for going above and loop and let us know as soon as the car we wanted arrived and we were able to lock it up and buy it. Thanks Doral Toyota and Raúl for going above and beyond in service More

What a terrible experience! !! We, my wife and I, had an appointment set up for today Monday (2/14/22) at 1:00 pm for a test drive. The vehicle we had the testing scheduled fo !! We, my wife and I, had an appointment set up for today Monday (2/14/22) at 1:00 pm for a test drive. The vehicle we had the testing scheduled for is a RAV4 PHEV This was done after an exchange of emails making sure that the time, and specially the vehicle we wanted, was available. I was assured that indeed that was the case. So, we got to Doral Toyota at 12.59pm, asked for "Nani" the internet sales contact. And we were told to wait. After about 15 minutes waiting I went and asked again and a salesman came to help us. Well it turns out Nani was on the phone with someone else at the time, and the vehicle we wanted...well they did not have it. Granted, it is a very sought after car. But, please, do not lie to potential customers. Do not make us both take time away from work to go there when you do not have the vehicle. Honesty escapes some salespeople. I do not know if this is a common practice at Doral Toyota, but it leaves much to be desired. I guess they lost a potential client, maybe it will affect my decision to purchase a Toyota in the future. Nani, please don't lie. Doral Toyota, please be honest More

Estoy sumamente agradecida con el Sr. Raul Quintana, por su asesoría en cuánto a la compra de mi primer vehículo en este gran país, el cual me ha servido para desenvolverme en mis labores diarias en forma c su asesoría en cuánto a la compra de mi primer vehículo en este gran país, el cual me ha servido para desenvolverme en mis labores diarias en forma confiable y segura de que voy a llegar a donde necesite porqué tengo un excelente medio de transporte. Mil gracias de nuevo More

The worst dealership I ever dealt with, crooks top to bottom!!! Stay away!! Never again!! bottom!!! Stay away!! Never again!! More

My experience in this dealer was fantastic, Jose Cancino my sale representative is very patient, honest and very knowledgeable with any vehicle, all staff in general are very professional also the most impo my sale representative is very patient, honest and very knowledgeable with any vehicle, all staff in general are very professional also the most important part I get a nice deal in my Highlander 2021 and my family is super happy cause we have a elegant vehicle with payments super affordable, I strongly recommended this dealer as number one. Thank you team. More

Eddie Lopez and Team always do a great job thanks More

Thanks to Chris Ramos I got exactly the car I wanted. He helped me get an excellent deal, and helped me through the process. He is very nice, and cares about his clients. Also, he is a professional. helped me get an excellent deal, and helped me through the process. He is very nice, and cares about his clients. Also, he is a professional. More

Dear Toyota Customers, Allow me a minute to share with Dear Toyota Customers, Allow me a minute to share with you a customer service experience that was less than optimal. I drove 14 miles to Toyota of Dear Toyota Customers, Allow me a minute to share with you a customer service experience that was less than optimal. I drove 14 miles to Toyota of South Florida- Doral dealer to attempt to repair the back hatch motor and the rod of my 2017 Sequoia. They quoted me outrageous sums for the labor and were not sure of the total for the repair. I quickly ordered the part and rod in the parts department and paid $393.89. The sales rep would not order the part until I submitted the paid receipt to him, which I did. He advised me to keep the copy which I did, and I took a picture of it. My husband, whose name is on the vehicle and the receipt, happened to be close to the dealer and offered to pick up the part in order to save me an hour’s drive. I sent him a copy of the picture of the receipt. I called the parts department and spoke with Richard Perez and confirmed the part was there. I also advised him that my husband was picking up the part. Mr. Perez stated the following: Mr. Perez: “Without the original receipt, I cannot guarantee when your husband would be allowed to receive the part. I would have to request a copy from the Toyota department out of Georgia, and I have no idea how long they will take to respond.” Me: “My husband has a photo of the receipt in his phone if you need to confirm it.” Mr. Perez: “No, I remember you, and I told you to bring the original receipt. Now I don’t know when you will be able to pick up the part. I am busy and will have to call you back when I have time to work on this either today or later this week.” Me: “So just for clarification, in the age of digital technology, if the customer does not have the original paper receipt, but they do have a digital copy of the receipt, they still will not be able to pick up the part? Ok, are you then going to refund my money? Do we need to cancel the order? How does this arbitrary rule work? Mr. Perez: “When I have a copy of the receipt, I will call you, but you should check back with me this week regarding the part.” Dismayed with the level of service and wanting to help my poor husband, who was waiting at the dealer, I called the Toyota 800 331-4331 customer experience center. Within 5 minutes of being on the phone with the representative, my husband was given a copy of the receipt and the part. According to customer service, the dealers are independent of the manufacturer, and they design their own rules. They did confirm with the dealer that even if you order and pay for a part and it arrives if you do not have a copy of the original receipt, they will not give it to you, and you will have to wait until they can produce another paper copy. How long that takes depends on a Toyota office in Georgia, and whatever Mr. Perez decides is the appropriate time to have to wait for not having the paper receipt that day. While this event may seem insignificant in the greater scheme of things, most people would like to be aware of the amount of time and inconvenience they will experience at this dealer if they need service or parts for their vehicle. Don’t count on this dealer’s service or Mr. Perez to help you promptly solve your issues. Sincerely, A previous customer that will think twice before returning to purchase anything at Toyota of South Florida again! More

Mi esposo y yo llegamos a Doral Toyota gracias a Jose Cancino quien nos ha vendido 4 carros. Nuestra experiencia siempre ha sido magnifica y no nos cambiamos de dealer ni de vendedor nunca. Decir excelen Cancino quien nos ha vendido 4 carros. Nuestra experiencia siempre ha sido magnifica y no nos cambiamos de dealer ni de vendedor nunca. Decir excelente de verdad suena poco, son los mejores !!! More

I would like to extend my gratitude to Leo Perez – General Manager, Roger Valdez – Service Director, and Tony Herrera - Service Manager, who together make an A+ leadership team at Doral Toyota. During General Manager, Roger Valdez – Service Director, and Tony Herrera - Service Manager, who together make an A+ leadership team at Doral Toyota. During several years my husband & I have purchased multiple vehicles at this dealer and all of our cars have been serviced at this location. Last week was not an exception, my 2018 Toyota Camry needed some attention and I brought it for services. The replacement part came promptly and my car was repaired and finished just as when it was bought. The service staff are always friendly, very accommodating and personable. My service adjuster Andrew Ramirez always polite, informative, knowledgeable and very patient. For all these mentioned reasons and for many more, I would recommend this dealership to anyone looking to purchase a vehicle. Thank you ALL for your professionalism and honesty. Thank you Roger and Tony for your strong dedication to customer satisfaction and genuine good business; Thank you Leo for being a top-notch General Manager, and thank you Doral Toyota for being the BEST dealership in South Florida. More