Douglas Volkswagen

I love buying my cars from Douglas. The prices are always fair, the employees are all great professionals and never pushy or arrogant. I've bought 3 from Isaac so far and will be going back when my son's Jet fair, the employees are all great professionals and never pushy or arrogant. I've bought 3 from Isaac so far and will be going back when my son's Jetta lease is up. More

My salesman Roger Broyles was very helpful and understanding of my situation. My overall experience with Douglas VW was excellent. If you need help getting a vehicle, this is the the place to go understanding of my situation. My overall experience with Douglas VW was excellent. If you need help getting a vehicle, this is the the place to go and person to see! Thanks. Michelle Zone More

Bobby Mccall is the best sales person ever! He was Bobby Mccall is the best sales person ever! He was absolutely amazing and made me feel not just like another customer. I definitely recommend ever Bobby Mccall is the best sales person ever! He was absolutely amazing and made me feel not just like another customer. I definitely recommend everyone see Bobby when you are looking for new car. He's pretty cute too!! Nice smile. More

This is my first car from Douglas VW in about 11 years, and the only thing that's changed are the faces. The dealership continues to care for their customers selflessly and offer fair prices without a bun and the only thing that's changed are the faces. The dealership continues to care for their customers selflessly and offer fair prices without a bunch of hoopla. Isaac was absolutely perfect, and is a great representation of Douglas. More

My sister bought a car from Tito about a year ago and really wanted me to look at the new passant and talk to Tito about making a deal on a lease. Tito was great, honest relaxed and very informative. He really wanted me to look at the new passant and talk to Tito about making a deal on a lease. Tito was great, honest relaxed and very informative. He answered all my questions with ease. I saw why my sister wanted me to hear. Well it didn't take much, I mean he gave what I wanted for my trade in car and gave me a outstanding deal on a passat sel lease. Looks like as long as my sister and drive Vw we will always go to our guy Tito. Thanks again Tito for all the help. More

Recently visited Douglas VW in Summit, and the experience was great!!! My girlfriend and I had the pleasure of working with David Suchocki on the purchase of Certified Pre-Owned VW. Dave was able to work aro was great!!! My girlfriend and I had the pleasure of working with David Suchocki on the purchase of Certified Pre-Owned VW. Dave was able to work around our needs and put us in the vehicle that best suited what we were looking for. The process went very smoothly from finding the best interest rate, great value on a trade in, to a loaner while the car was undergoing final preparations. If you are serious about owning a VW, Dave at Douglas VW is the man see! More

Going in to visit this dealership, I was ready for and expecting rejection. I spoke with David Suchocki over the phone, he went over specific details with me regarding my credit which was not that great, expecting rejection. I spoke with David Suchocki over the phone, he went over specific details with me regarding my credit which was not that great,he explained how the dealership has banks that work with them to get approval for everyone which I heard from other dealerships so I wasn't expecting much, I made the appointment based on how friendly and helpful Dave was over the phone,once I arrived at the dealership and met with Dave I was still a little skeptical, but he was very knowlegable, friendly and courterous, everything he promised me over the phone he delivered, I received approval from a bank, picked out a car and a few hours later drove off the lot with a 2009 Volkswagon Jetta thanks to David Suchacki. I recommend this dealership and salesman David Suchacki for anyone looking to purchase an authomoble in a comfortable and friendly, stressfree enviornment. Thanks Dave you made me a believer. More

I recently went to Douglas VW for my final service under warranty. I had noticed a strange knocking noise in the back of the car, and asked my service manager, Rick, if he could look into it for me (in addi warranty. I had noticed a strange knocking noise in the back of the car, and asked my service manager, Rick, if he could look into it for me (in addition to the things they routinely check a a part of the service). I thought it was just something loose in the back and would be a quick fix. It turned out to be something inside the body panels and very hard to find and solve. Many things impressed me with how Rick and the Douglas team went above and beyond to help me. First, they kept me informed about what was happening at every step - so I never felt lost or concerned. Second, Rick made sure that my transportation needs were cared for, by arranging for a loaner car and getting it to me even after I'd left the dealership. Third was how Rick went to such lengths to find and fix the problem. In addition to the normal Douglas mechanic staff, they called in specialists from their body shop and even a special tech from Volkswagen... They really went above and beyond to make sure the issue was found and fixed. At one point a team of three was riding around in the car searching for the source of the noise inch-by-inch. I would say that this is truly exceptional service if I had been paying for the visit. However, this was covered by factory warranty, so these guys were showing this level of dedication and service to essentially a non-paying customer. It's rare to find people who take pride in doing a great job. It's rare to find people who really deliver on the promise of putting the customer first. Douglas VW is a place where you can find both, and I'm grateful that I found them. If you want to actually have a pleasant experience, and have confidence that your service needs are being handled by the best team, visit Douglas VW. These guys - especially Rick himself - are top-notch. More

I recently had no choice but to get a pre-owned vehicle. However; my credit was damaged due to a voluntary surrender of a previous car (which was technically a repo.) David called me almost immediately an However; my credit was damaged due to a voluntary surrender of a previous car (which was technically a repo.) David called me almost immediately and told me to come down. I had already met with several dealerships (including a horrible experience with a Ford dealership on Rte 1 in Woodbridge) who claimed they couldn't help me. David ran my credit and told me I had 3 banks ready to go. He let me testdrive a Jetta for a few days and when I came back we couldn't make a deal because of the price of the car. However; David knew this going in because he was very thorough and he "works backwards." Instead of shooting for the moon and going through unnecessary negotiations he asked the right questions of what I wanted, and how much I was looking to pay per month. He put me in a 2010 Chevy HHR which I absolutely love and was able to drive it off the lot. I would recommend him to EVERYONE. I will make sure if somebody needs a car they go to nobody but him. It made a very stressful situation like purchasing a car a rather enjoyable one. He put a lot of time into making me happy and going the extra mile with exceptional customer service. More

After having visited a couple of other VW dealers, and really feeling disgusted at the one I came from, Douglas Motors was a welcome change. Nick Malanga did an excellent job of reviewing the different tr really feeling disgusted at the one I came from, Douglas Motors was a welcome change. Nick Malanga did an excellent job of reviewing the different trim lines with me, treated me respectfully and was honest with me during negotiations of both the new car and my trade in, and made the purchase experience truly excellent. I highly recommend this dealer and Nick to anyone looking to purchase a VW in the area. It was a little bit of a further drive for me, but definitely worth every mile! More