Check the fine print on your paperwork. Matias straight out lied to me. He said I had to agree to the "free" maintenance package and the discounted GAP insurance in order to get the loan at a decent rate. They wanted to give me an 11% interest rate, which is ridiculous. I have never had over a 5 percent rate on a vehicle. At the time I figured maybe something was wrong and I trusted them. In order for them to give me a 3.9% interest rate I supposedly had to agree to these additional packages.
Well, I called my insurance company to add the car and I told them about the experience. My insurance company told me that that does not sound right and that I should review the paperwork. I did.
This dealership lied to me and took advantage of me. Which is sick and wrong considering that I came in needing help because my life had gone to crap recently and I needed to desperately reduce my monthly payment on a car. I called Toyota financial and they explained that, indeed, I was lied to. I now have to go in to try and get this fixed but I am dreading seeing anyone that had assisted me before. Hopefully, Anna can fix this for me. I will update on the status of how I am treated going forward.
I should also add that I had to call this dealership six times over the two days before I even purchased the vehicle because no one ever got back to me. I should have realized this was a sign. I literally just wanted to walk in and buy a car first thing in the morning. No one could back to me. Whoever answered the phones, a young man, was incredibly rude every single time. I ended up coming in right at opening, which by the way, I was rudely informed that "ma'm we open at this time we can't do an appointment right at opening." And while I was signing paperwork literally fifteen minutes after showing up because I knew the car I wanted, I overheard the fellow sales men walking by where I was working and saying, "I sure wish I had a sale first thing in the morning," and talking about their commissions. In front of me. I was in sales most of my life, this was incredibly inappropriate.
Toyota said that this customer care manager for this dealership would be contacting me by end of business day, last Friday. She didn't. She emailed me on Tuesday telling me to fill out a form without checking my history. I had already gone into the office to fill out the paperwork to cancel. This is the worst experience I have had ever buying a car. Do not trust this place. Do not expect good customer service. This was so dishonest and misleading that I won't even buy a Toyota again.