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Dublin Toyota - Service Center

4.6

467 Lifetime Service Reviews

4321 Toyota Drive, Dublin, California 94568

467 Reviews of Dublin Toyota - Service Center

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October 09, 2019

"Be aware!!"

- No. Toyota

I have brought my two Toyota cars to Dublin Toyota dealer for service for many years, they finally showed their true face on my most recent visit. My 2016 Sienna's door locks well and car-remote control beeping works normal. After they did right side- mirror assembling service with hefty charge ~$650 ($384.95 for Parts & $220 for labor +tx) , we found out the right door didn't lock and the car didn't respond with beeping sounds to the keyless entry remote control. Brought back car to dealer and they fixed the door lock and didn't fix the problems with car's beeping sounds (very weak sounds- very hard to hear if you are in open-air parking lot) after 2nd visit, brought car back 3rd time and they refused to fix and cited the car's response to remote control is not related to mirror assembling. ... and stated I should agree to pay for $189 diagnosis fee for them to check if they find out that the problems is not caused by mirror service they performed. What non-sense!!! We have no problem with door lock and car beeping response before the mirror service, how come I should pay for the diagnosis fee??? The guy who performed the mirror service did such a lousy job and caused more problems, and they wanted me to pay more!!! Not mentioning how much time I wasted due to driving back and forth. Called customer service and talked with their service head in person, still they offered no solution. Be aware of this dealer!!!! Always double check immediately after your car's service. They are capable of causing more problems with your car.... would rather give ZERO star...

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Recommend Dealer
No
Employees Worked With
Zhi Zhang, Jake Vaughn, Marcus Mendiola
May 11, 2019

"BEWARE of MICHAEL CORNELIUS!!! (Mr. Catalytic Converter)"

- Vijay

BEWARE of MICHAEL CORNELIUS!!! His lastname has an eerie resemblance to Catalytic Converter!! that is what he does! He kills a working catalytic converter of your car and when you call him, he hangs up on you!! I had the misfortune of taking my Camry to Dublin Toyota for regular oil change and wiper blade change.. Next day, after the service, we took the car out and by the time we got home, realized that the car is making a lot of noise than normal.. We called Mr. C and reported that the car is making weird sound during starting, subsides a little bit as it picks up speed and then the sound comes back when accelerator is pressed. Mr.Cornelius immediately said it costs $185 to do the diagnostics .. Tried to tell him the car had no issues when I gave it to service, but he has no patience to listen. . I agreed and soon after the diagnostics told me that the Catalytic Converter needs replacement (cost $3400) everything is rusted and the exhaust pipes needs replacement. He further commanded "your smog test WILL fail" . I gently reminded him that the car had a successful smog check couple of days before I took it to service, and the smog check company visually inspected the catalytic converter, checked its operation and PASSED it. So how can the Catalytic Converter go bad in such a short time? However, he kept saying that the smog check company did not test my catalytic converter, but when I told him I can show the report he was unwilling to listen and kept shouting me down before eventually hanging up on me. In addition, the fuel efficiency of the car was near perfect. So it is hard to believe that there was anything wrong with the Catalytic converter. However, for Mr. Cornelius none of these facts matter. He doesn't believe in listening to the customer. My strong guess is that these guys deliberately spoil parts of the car so that they can squeeze money from customers. I reported the matter to Toyota immediately, told them how Dublin Toyota spoiled the Catalytic Converter on purpose or in error and how arrogant Mr. Michael Cornelius was behaving. They promised me a response with in next 24/48 hours and I am awaiting it. I normally take my car to Livermore Toyota, where you will be treated a lot better. I was in a hurry and went to this hideous place after a long time and paid a heavy price. NEVER AGAIN DUBLIN TOYOTA! These guys must be paraded in the HALL OF SHAME FOR WORST AUTO SERVICE.

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Recommend Dealer
No
Employees Worked With
MICHAEL CORNELIUS
March 21, 2019

"Worst service advisor,"

- Matt

Right off the bat, the service advisor was more focused on how to charge money, misinformated me on what the problem may be. I showed him diagnostic done by another Toyota dealership and two other mechanic shops that the noise was coming from the transmission. I asked him all I want to know is if it is the transmission, will it be covered by the warranty. He was insisting he can’t tell me until I pay $185 AGAIN for his mechanic to tell me the same thing the other Toyota dealership already has. He was being rude. I escalated to the supervisor, what I realized was that they were brushing me off just because it was a defect and they might not get paid by me. I asked them to give me all their statements in writing, because each one of them were so contradictiry and misleading, but all of them refused to put any of their statementnts in writing. On top of it all they had misdiagnosed the problem twice already, now they expected me to pay for another diagnostics. Rediculously un proffessional. Will never recomment or step in that filty place again.

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Recommend Dealer
No
Employees Worked With
Eric
December 07, 2018

"They are always fast and professional."

- helenmac0

I have always been able to make an appointment when I need one without waiting. The service has been fast, professional, and often alerted me to work I needed done still under warranty or for safety. Since I usually wait for my car, I appreciate the speed and accuracy of time needed estimate.

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Recommend Dealer
Yes
Employees Worked With
Scott in service
June 26, 2018

"Excellent service department"

- Tav2tyt4u

Always gives me excellent service and quality. Booking an appointment was simple as clicking online. Nice environment and staff is very courteous! Would definitely recommend to anyone. Joe was excellent!

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Recommend Dealer
Yes
Employees Worked With
Joe Musto
May 31, 2018

"Rude service"

- JASONLDN

I drop off my car for a regular maintenance (oil change, inspection, etc.) & tire rotation. I came to pick up my vehicle in the evening after work. I waited 10 minutes in the lounge. An advisor came and told me my SUV is in the drive-through. I went out, opened the door and the first thing I noticed is the floor mat on the driver side is not there. I asked and was told that it's in the trunk. I got the mat out of the trunk and put it back in its place. I also noticed that a hub-cab is on the passenger seat. I told the advisor and he took it and try to put it back in. He couldn't do it, so he went and fetch a technician/mechanic. He, too tried for a few minutes and couldn't get it on as well. They both disappear and left me standing outside for a good 20-25 minutes. Then a service manager came out. He immediately started with an intimidating voice saying the hubcab was already broken in the first place. I told him that's not the case and we start going back and forth. He finally back down and told me that he'll put in a new one for me and will call me in to have it fix. I'd waited for like more than 2 weeks now and he never call. The day after the incident, the service advisor who check in my vehicle text me and asked me give him a review and he expects nothing less than a 10 in all areas. I texted back and said there is an issue and it needs to be address immediately. He told me to text him again in a couple of days if I didn't hear anything from the service manager. I waited for 5 days and text him again to tell him that I have not receiver any call yet. Well, I've not received his text response yet. It seems that they're leaving hanging. If I don't hear anything in the next few days, I guess I'll have to take further actions on this.

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Recommend Dealer
No
Employees Worked With
Dave Gallago, Eric Davidson
May 25, 2018

"Great service"

- jamie94582

I was serviced by the advisor, Zhi Zhang. He considered all of my comments and gave me a plan for what I really needed for my car. He explained in details what each service item would do and how they helped my car. So I felt I was not pushed to buy something I really don't need. Overall I feel very comfortable with the service.

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Recommend Dealer
Yes
Employees Worked With
Zhi Zhang
May 17, 2018

"Always friendly and competent "

- AVE1010

Eric was very informative and helpful thank you! I also have worked with Scott and it seems like the service team always do the right thing for their customers

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Recommend Dealer
Yes
Employees Worked With
Eric Case
May 16, 2018

"Service"

- DICK.VINO

As usual all went well I was taken care of in a prompt and professional manner. I waited for the service to be completed and it was done in a timely manner!!

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Recommend Dealer
Yes
Employees Worked With
Ron Shields, Louis Lanza, Umesh Chand others but I can't recall their names, I am 80 years old and can barely remember my name. All were always very helpful !!!!
May 16, 2018

"Oil change "

- THUONG42

Every time i came to do oil change of my car. They so nice and quick Service. They are all professional. I really like this place and will go back again.

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Recommend Dealer
Yes
Employees Worked With
Luis Colin , Shannon Warner
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