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Duncan Acura Audi

Roanoke, VA

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123 Reviews

2032 Peters Creek Rd.

Roanoke, VA

24017

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123 Reviews of Duncan Acura Audi

December 10, 2020

Scheduling an appointment is easy. The work is always done on time and correctly. Craig and his staff colleagues are friendly, professional, and knowledgeable. First class service overall. More

by VickieM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
December 08, 2020

Had my car in for service. Craig, service manager took all Covid precautions when entering and had the service completed on time. Very helpful and friendly. More

by bernd
Recommend Dealer
Yes
Employees Worked With
Bill Call
December 02, 2020

Friendly knowledgeable service advisor. Work completed in stated time. Waiting area nice but could be slightly larger. Followed Covid-19 protocol. Would highly recommend to fellow Audi owners. More

by marvin.wright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Hughes
November 30, 2020

Craig is always knowledable , helpful and personable. He arranges a loaner for the days the work is done. He returns calls and calls when he has more info about the work to be done and when the car is ready More

by Michael H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynwood Creel
November 23, 2020

Provides first class engagement and makes effort to make the service process convenient. Craig is a tremendous asset to Audi and great resource for us! More

by Home2VA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynwood Creel
November 21, 2020

Service is always top notch. Reasonable prices and outstanding quality of service. Will not be taking my vehicle anywhere else for maintenance unless it’s another Audi dealership. More

by jrh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Mikullitz
November 18, 2020

Consistently outstanding service every time in taking care of my Audi. From scheduling the appointment, to welcoming me in the door and reviewing work to be done, to performing the service in a quality More

by LE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason, Lynwood Creel, Bill Call
November 18, 2020

Always easy to schedule an appointment. Very flexible with drop off and pick up times. Jason was friendly and efficient as usual. Bill Call always takes the time to say hello. Its like being part of a fa More

by SML TUAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Hughes, Bill Call
November 18, 2020

Always a productive and good service people. The service department did a thorough job on the install of my tires and wipers. Craig was very helpful on the follow up More

by ww9394
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
November 13, 2020

Craig always takes good care of us and both of our Audis. Bill Call is always ready to help as well. We will be back! More

by frednbeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig M., Bill Call
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