Duncan's Hokie Honda

Did my research online first so I would know the value of my trade and would be well versed in what I was looking for. They directed me to the exact model I was wanting (an HR-V) and let me drive it without my trade and would be well versed in what I was looking for. They directed me to the exact model I was wanting (an HR-V) and let me drive it without pushing me toward anything else or asking anything about financials. When I decided to purchase, they made the process smooth and allowed me to see various breakdowns with and without options and extras. They let me be the sole decision maker and never pushed anything on me. The one thing that did annoy me was the refusal to remove the destination fee, which I've always managed to get removed on all of my four previous new vehicles. I really wanted the vehicle, though, so I didn't argue too much. Overall, it was a friendly and efficient process. I would certainly visit this dealership again. More

April 23, 2023 April 23, 2023 I had a bad wheel bearing in my Honda Civic and Duncan Honda took care of the problem’s and gave me great service. Tori Bishop was professional and personable. I love Duncan's in my Honda Civic and Duncan Honda took care of the problem’s and gave me great service. Tori Bishop was professional and personable. I love Duncan's Hokie Honda. I always have a great experience whenever I bring my car in. Thanks to everyone. Arben Santo More

Absolutely my best experience at a dealership! I drove to Christiansburg for their prompt service and fair pricing on replacing my Honda CRV's timing chain. They did more than I expected and th I drove to Christiansburg for their prompt service and fair pricing on replacing my Honda CRV's timing chain. They did more than I expected and the price was lower than they quoted. The work was completed in one day and my engine is running like it was new again and they fixed my air conditioner which a local garage had been trying to fix for several years. Very impressed with their professional and prompt service! You don't find this at very many businesses anymore! More

I wanted so to buy a honda, and decided against doing it here. I must say that the quality of the dealership customer service is much to be desired, and it has seen better days. The sales agents are young, here. I must say that the quality of the dealership customer service is much to be desired, and it has seen better days. The sales agents are young, inexperienced, and unfriendly, at best. They dont seem not very invested in attracting customers, and I had a constant nagging feeling that they thought they were doing me a favour when they answered a question. This used to be a good place, but not so much now. And to top that off, reading out a list of things(from a plastic-roller-desk-like thing that they dont do and do when selling a car felt like instructions for some high-schoolers and insulting and completely detached. Just awful. The duncan owners need to retrain their agents, or they will lose more business. More

I have had a couple of things wrong with my vehicle and Duncan Honda took care of the problem’s and gave me great service I am very pleased and recommend them for great service. Duncan Honda took care of the problem’s and gave me great service I am very pleased and recommend them for great service. More

I was traveling north on I-81 when my check engine light started blinking. I called Duncan's Hokie Honda, which was the closest to my present location. They told me not to drive my car, to have it towed. started blinking. I called Duncan's Hokie Honda, which was the closest to my present location. They told me not to drive my car, to have it towed. They could not help me with the tow and told me that the earliest they could get me an appointment would be 11/20. I'm traveling in route to Waynesboro, VA and it was 10/17. This is emergency service? Guess who I would not recommend for sales or service. More

They promise free state inspections when you purchase from them. We called to get an inspection scheduled for September. We called September 6th.. plenty of time to get an inspection before the end of t from them. We called to get an inspection scheduled for September. We called September 6th.. plenty of time to get an inspection before the end of the month. We were told they had no appointments available for the entire month. We were told a service manager would call and try to work something out. After calling multiple times and relaying our issues with their online chat representatives multiple times, we have heard nothing. We were told with each conversation that a service manager would contact us. They don’t answer their phones half of the time. We ended up calling Shelor, one of their competitors, spoke with a person on the first call, and had our car inspected within 5 days. Quick and efficient. Nothing like the lack of service at Duncan. We have purchased cars from Duncan for decades. We will no longer be a customer. More

One of the best car buying experiences I have had. Bud was very helpful in helping find the right car. He was professional and not pushy. I would highly recommend this dealer. was very helpful in helping find the right car. He was professional and not pushy. I would highly recommend this dealer. More

Bud was professional and personable. It was the best car buying experience we have ever had. buying experience we have ever had. More

Tried to sell us car with 269,000 miles at over $3,000 over market value on KBB and Edmonds, After we found out it had no AC or CD/Radio, and rear hatch wouldn’t even open, they wouldn’t negotiate the pri over market value on KBB and Edmonds, After we found out it had no AC or CD/Radio, and rear hatch wouldn’t even open, they wouldn’t negotiate the price. Manager came over with an bad attitude. Will not be going back to a place we had bought vehicles from before, not for not being flexible with the price, but for the attitude/unfriendly customer service. More