Toyota of Ann Arbor

It's really disappointing how this dealership conducts business. Despite living just five minutes away, our experience was quite disheartening. My husband's first visit to a dealership turned out to be fa business. Despite living just five minutes away, our experience was quite disheartening. My husband's first visit to a dealership turned out to be far from pleasant. We had scheduled an appointment to purchase a vehicle we were shown. However, upon arrival, we were informed that the vehicle had been mistakenly loaned out. Although they offered to retrieve it, we declined, preferring not to inconvenience anyone. We simply stated that we would buy it once it returned. When we returned to make the purchase, my husband, who had just undergone surgery, still made the effort to come. However, the dealership attempted to sell us the wrong vehicle. Luckily, I caught the mistake, but by then, the correct vehicle had already been sold. This left us feeling quite upset. We were still open to doing business with them since it is so close to our home, but they never contacted us back on another vehicle. Additionally, their pricing structure includes about $4k unnecessary and non-optional features. Overall, they just don't care about their customers. They are in such a busy area, that you're just a number and they can charge whatever they want. Frustrated with this experience, we decided to take our business elsewhere. We visited Germain Toyota of Dundee, where we were treated exceptionally well. We purchased our RAV4 there, and the team was thoughtful and professional. Despite the longer drive, the experience was worth it, and we would recommend seeking out other dealerships. More

So many lies and such a deceitful group. My dash lights were on for ABS after a 700-mile trip north in Michigan with a lot of ice and snow on roads. Returned home and contacted Ann Arbor Toy My dash lights were on for ABS after a 700-mile trip north in Michigan with a lot of ice and snow on roads. Returned home and contacted Ann Arbor Toyota where I have purchased this Prius and 2 other Toyotas. I usually go to another auto repair because of the poor reputation and high cost of service here. It is $282 just to drive thru the door. Left the car and was called 1 hour later and told they needed to replace sensor and unfortunately sensor "embedded" in the bearing (not true, sensor is in the hub). They quoted $1102 and enhanced how dangerous it would be not to get it done if wheels lock up because traction sensor not reporting. I ask them to get the price down and Terrence kept telling me "I gotcha". Job completed in less than 2 hours, and they "found" a $100 coupon to apply. They also wanted to do an oil change (done in 11/2023 and only 1300 miles added since change) and a tire rotation which I was told should have been part of the $1102 if they changed a wheel bearing. I declined both because I cannot afford this kind of scam. After speaking with Toyota Corporate I was asked if they just tried cleaning the sensor, no they did not. They asked if the parts were returned, no they were not. Advised to call dealership and request parts. Transferred to Terrence and he kept running a bunch of nonsense telling me there is no law they have to return and that I should have asked and recycle picks up weekly, so they are probably gone. Said he would look and call me right back. 24 hours later no call. I spoke with a neighbor who has a Toyota and says he never uses Dunning due to this sleezy behavior. He also said he would bet his paycheck that they only cleaned the sensor and never replaced because they are incapable of telling the truth. Posted on my neighborhood sight and 74 replies all negative about peoples experience with Dunning/Toyota of Ann Arbor. I am looking at a new purchase and going to Honda. More