In Sep of 2015 I purchased a new car. Happy with it, satisfied, great customer service. Fast forward to now. At the beginning of this month we traded in my Corolla at Southwest Mitsubishi (great place) who informed us that since we were trading in a car that was still within the 6 year contract that we could get a partial refund of our Gap insurance. Sounds great but then I think back to when I got my Corolla and how no one ever seemed to mention I could've got a refund on my gap insurance I had at that time. Don't sweat the small stuff I tell myself. So I finally get the letter saying that the loan has been paid in full. Yay! So I call Friday afternoon to speak with someone in financing to make sure I have the correct forms, and how late I could come since I live over an hour away. No answer, left a voicemail. Saturday rolls around and still no return call. So my husband and I arrange for someone to keep the kids because a dealership is no place for a baby and an easily bored 9 yr old. So we let them know we want to speak to someone in finance and they come back and say "it's gonna be a wait but you can mail your stuff". We tell them that we don't feel comfortable mailing originals so we'll wait. Then another salesman comes to tell us that it would be a really long wait and probably wouldn't be able to see anybody today. So I tell them that I called and no one called me back. So he makes a copy of my stuff and takes down my name, #, & email. Now it's Tuesday morning and I still haven't heard from anyone. Had I left a voicemail saying, "I'm interested in buying a car" I know I would've received a call back or gotten in pretty quickly. I'm not saying that they aren't busy but they seem to only want to make time for those who will bring them money. 2 minutes to make a simple call is all I ask. So if you don't plan on buying don't expect a call back.