Dutton Buick GMC
Riverside, CA
103 Reviews of Dutton Buick GMC
Despite the ridiculous “diagnostic fees”, there are a million little things still wrong with this truck, including the transmission and a leaky rear window… the mirror that was “fixed” is now quicker to million little things still wrong with this truck, including the transmission and a leaky rear window… the mirror that was “fixed” is now quicker to fold than the other mirror, and the rear window that they diagnosed now does NOT defrost on the slider portion… But surely that’s not covered by the “bumper to bumper extended warranty” that I needlessly purchased. Terrible customer service experience, terrible repairs, and it feels like I purchased a terrible truck with a worthless extended warranty. Never again will I purchase a GMC, and certainly will never revisit your Dutton dealership. More
Stephan took great care of my husband and l, He was very knowledgeable & friendly. I had only seen my XT4 on the website, and the night before we went to see it in person, he even sent me a video of my car, knowledgeable & friendly. I had only seen my XT4 on the website, and the night before we went to see it in person, he even sent me a video of my car, that I really appreciated. He didn't even suggest that we buy the car, he let the car sell itself! He also worked to get us the best possible deal for our purchase! Theresa in financing was wonderful too! She was very organized & efficient. Her process made another wise tedious procedure seem to fly by in no time! When we left her office, I felt like I had known her for ever. If you are looking for a car… We highly recommend: DUTTON CADILLAC you won’t be sorry! Betsy Lowery More
Always a pleasure coming in here. They do a thorough job with their service & communication every time. I never feel like I’m getting scalped on prices & everyone is a pleasure to dea They do a thorough job with their service & communication every time. I never feel like I’m getting scalped on prices & everyone is a pleasure to deal with in this location. More
Tuve muy mala experiencia duraron más de un mes en reparar mi vehículo y a causa de eso perdí mi trabajo porque no tenía transportación y después que me lo entregaron aún así no lo reparón correctamen reparar mi vehículo y a causa de eso perdí mi trabajo porque no tenía transportación y después que me lo entregaron aún así no lo reparón correctamente porque repararon una parte equivocada y tuve que regresarlo hotros 3 días más para cambiar reparar la parte correcta More
One star is TOO GOOD to be completely honest. On October 18 I took my car in for service. The engine was making a ticking noise that had gotten louder over time. The service department stated On October 18 I took my car in for service. The engine was making a ticking noise that had gotten louder over time. The service department stated they would have it looked at within a certain period of time. I called for an update on my car after three weeks and was told they had not even begun to look at it, let alone diagnose the problem. After getting the manager involved they began tear down the following week after switching techs. I was told it was the cam shaft and the lifters. The total tear down took about another 3 weeks because of back and forth with extended warranty company. And that would put us at December 7th. From the 7th of December until the 18 of December they were waiting on parts that were on back order. By this time it had already been 2 months and all that had been done was the tear down and authorization of the work from the warranty company. After they got the parts on December 18 they started to put the parts back together on my vehicle. It is now over 3 weeks later and they still have my vehicle. I have been told every three or 4 days that the time of completion has been pushed back. This is completely unacceptable and has taken way too long. I would NEVER EVER BRING MY VEHICLE HERE AGAIN. If you are looking for a place to service your Cadillac, GMC, or Buick DO NOT TAKE IT TO DUTTON MOTOR CO. In Riverside. More
We just purchased a 2024 Yukon XL Denali from Dutton Buick GMC in Riverside, CA. Our sales advisor was Noaha Lara. He did a very good job with everything. We would definitely recommend Dutton to friends Buick GMC in Riverside, CA. Our sales advisor was Noaha Lara. He did a very good job with everything. We would definitely recommend Dutton to friends and family. Great job Noaha and Dutton. More
Excellent customer service, the team handled my transaction very well and smooth, Stephan and Tim great duo went above and beyond to make this purchase a great experience, without forgetting the fi transaction very well and smooth, Stephan and Tim great duo went above and beyond to make this purchase a great experience, without forgetting the finance lady Mrs Theresa great group of people I will recommend this place to anyone who is looking to purchase a vehicle and still want a great customer service experience More
Excellent customer service, the team handled my transaction very well and smooth, Stephan Caraway and Tim Carney great duo went above and beyond to make this purchase a great experience, without fo transaction very well and smooth, Stephan Caraway and Tim Carney great duo went above and beyond to make this purchase a great experience, without forgetting the finance lady Mrs Theresa great group of people I will recommend this place to anyone who is looking to purchase a vehicle and still want a great customer service experience More
No response from the dealer when I made any inquiry. I don't know what else i can say since I didn't get a chance to speak with anyone. I don't know what else i can say since I didn't get a chance to speak with anyone. More