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Duval Acura

Jacksonville, FL

4.8
1,066 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to: 1) As a diverse company, we are committed to serving employees, customers and the community. 2) Delivering exceptional service & value 3) Promoting personal & professional growth 4) Fostering teamwork & associate involvement 5) Demanding the highest ethical standards from ourselves Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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11225 Atlantic Blvd

Jacksonville, FL

32225

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Showing 1,066 reviews

April 13, 2024

Roger Slavens is my go to salesman for my car needs. I have traded in 2 cars, purchased one and now on my second lease! Roger has helped me with all the transactions and has never been misleading and al More

by hopecoleman
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROGER C. SLAVENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalid Hadad Finance
Apr 16, 2024 -

Duval Acura responded

Sure makes car buying easy with a great partnership with your sales associate. Thanks hopecoleman for sharing your 5 star Duval Real Deal experience with Roger and Duval Acura on Atlantic Blvd. We make car buying real fast, real fair and real friendly.

March 28, 2024

DO NOT ANSWER ANY EMAIL FROM WARD PETERS. HE WANTED TO BUY MY CAR AND WHEN I TOLD HIM HOW MUCH, HE ACCEPTED MY OFFER AND SAID TO BRING IT IN TODAY SO I PAID TO GET IT TRANSPORTED TO DUVAL ACU More

by JETTABLK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ward Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WARD PETERS FRAUD
Apr 11, 2024 -

Duval Acura responded

Duval Acura appreciates the opportunity to try and assist. However, upon inspection, the car did not meet the eligibility criteria for the Kelly Blue Book Instant Cash offer.

Apr 11, 2024 -

JETTABLK responded

It’s okay carmax paid and valued my KBB offer. Don’t go here if they offer you anything unless it’s in writing! They treat women differently here.

September 28, 2023

I am writing to express my gratitude for your excellent customer service at Duval Acura Service Department. Jovie and the team always go above and beyond to ensure that my car repairs were completed in a t More

by willtm21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MERRICK WADE
5.0
This rating includes all reviews, with more weight given to recent reviews.
RUSSELL J. CALASCIONE
5.0
This rating includes all reviews, with more weight given to recent reviews.
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
JASON A. CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jovie
Sep 29, 2023 -

Duval Acura responded

Thank you willtm21 for acknowledging your 5 star experience with Duval Acura's Service Team. Our Duval Service First promise included great customer service, clear communications, excellent time management along with complimentary alternate transportation. Duval Acura appreciates your continued business.

August 07, 2023

The dealership is nice, every sales representative is approachable. I would recommend if you’re a first time purchaser. More

by Devin W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
WILLIAM D. ISOM
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROGER C. SLAVENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Duval Acura responded

Thanks Devin for sharing your 5 star experience with the Duval Acura sales team. Our Duval Real Deal buying process is real fair, real fast and real friendly.

June 15, 2023

Anyone in the Ormond/Daytona Beach area looking for a luxury SUV owe it to themselves to call Duval Acura. From top to bottom of the organization, they are everything you’d want. Take it from a 100% sati More

by G Griffith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CURTIS E. PILLOW
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Duval Acura responded

Customer Satisfaction is key to the success of Duval Acura and our Service First promise. Thank you G Griffith for the 5 star review.

June 08, 2023

Duval Acura is a no pressure, relaxed atmosphere which is a pleasant surprise from the usual dealerships!! Tim gave me some great information via email, and Roger was very patient with me while making my dec More

by Kacopass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROGER C. SLAVENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Duval Acura responded

Duval Acura follows our Service First promise with great communications, customer service and time management. Thank you Kacopass for the 5 star review.

June 02, 2023

This dealership went above & beyond for a nonprofit in a bind and rather odd situation. They were patient and waited for us to get our ducks in a row to make the sale. The youth at the Boys & Girls Clubs of More

by kkeim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROGER C. SLAVENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Duval Acura responded

It was our pleasure, thank you for working with Duval Acura for your vehicle for the Boys & Girls Clubs of Polk County.

June 02, 2023

This dealership went above & beyond for a nonprofit in a bind and rather odd situation. They were patient and waited for us to get our ducks in a row to make the sale. The youth at the Boys & Girls Clubs of More

by kkeim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROGER C. SLAVENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Duval Acura responded

It was our pleasure, thank you for working with Duval Acura for your vehicle for the Boys & Girls Clubs of Polk County.

May 30, 2023

I want to share my recent experience with Duval Acura in Jacksonville, Florida. They were fantastic and genuine from start to finish. They had the car I wanted and Roger was very professional and thorough More

by Karen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROGER C. SLAVENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David who processed the paperwork. And Richard and Larry who delivered the car to me in South Carolina
Jun 02, 2023 -

Duval Acura responded

Here's another Duval Real Deal Success for Karen, Duval Acura appreciates the 5 star feedback for Roger and the entire sales team.

April 11, 2023

John Dugan is the best to deal with! Goes above and beyond! Thank you very much! More

by lbinnovationslarry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
SEAN CANTLON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN S. DUGAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil Mercado
Apr 12, 2023 -

Duval Acura responded

Duval Acura appreciates your 5 star feedback for John and the entire team. The Duval Service First promise aims to go above and beyond with every experience.

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