Back

Duval Acura - Service Center

Jacksonville, FL

not yet
rated
568 Reviews

568 Reviews of Duval Acura - Service Center

Sort by
March 17, 2020

Oil change, tire rotation Fast and efficient. Car was clean upon return. Tire pressure adjusted and light finally off after having it checked at a previous dealership. Very h More

by karen.raynor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Duval Acura responded

Thank you Karen for choosing Duval Acura for your service needs. We appreciate the 5 star praise.

March 17, 2020

Exactly what I asked for, just a brake job! I dropped my car off, asked for a verbal ballp[ark estimate, and when I go the car back that afternoon, before rush hour as requested, my car had new More

by bmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Duval Acura responded

Glad to hear you had a great experience bmann with our service department. We strive every day to provide the best customer experience.

March 14, 2020

Always a pleasure Thank you Khalil for the great service, not just the Acura but treating my family as if they were yours. Truly a quick and pleasant experience. More

by jamesreynolds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Duval Acura responded

Great to hear you had a wonderful experience James in our service department. We strive everyday to provide the best customer experience.

March 11, 2020

GREAT Service advisor Arick did not keep me waiting. A beautiful loaner car was ready for me.... they finished and called they didn't try and sell me any More

by FKRJCR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2020 -

Duval Acura responded

Great to hear you had an exceptional experience FKRJCR in our service department. Arick is 5-Stars in our book, too.

March 10, 2020

Great service by Jovie Always have a great experience with Jovie. He always give wonderful customer service. I enjoy working with him. He answers question and aims to get t More

by keene.tammara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOVIE B. QUINTO
Mar 11, 2020 -

Duval Acura responded

Tammara, we love to hear great feedback on our team members. Jovie is a 5-star asset to our service department. Thank you for the positive review.

March 08, 2020

Always a pleasure working with Jovie and Duval Acura! Staff is very personable and never makes you feel rushed. Loaner car is also a great perk when needed. More

by KHaynes
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOVIE B. QUINTO
Mar 09, 2020 -

Duval Acura responded

It is our pleasure to serve you KHaynes. Thanks for your loyalty.

March 08, 2020

Incredible service department. Professional, trustworthy, and timely staff who go the extra mile to ensure my car is at its best. The only place I trust with my vehicle. More

by Brian D.
Recommend Dealer
Yes
Employees Worked With
PHILIP C. GRAHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EDMOND L. SANDOVAL
Mar 09, 2020 -

Duval Acura responded

Love to hear your words of praise Brian. We strive everyday to provide the best customer experience.

March 03, 2020

I have a 2006 TSX and I was treated as if it as a 2020 car. Very Impressive with the Service and I can Only think that my Next Car will also be an Acura. I learned of the Acura Quality from my kid sister More

by hector_martinez
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2020 -

Duval Acura responded

Hector, thank you for your 5-star review. We are glad you are part of the Duval Acura family.

March 01, 2020

Great service as always! Casey took great care of me and my Honda CRV from the beginning to the end. Duval Acura is priced very competitively and the service is great on top o More

by DWR010907
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MERRICK WADE
5.0
This rating includes all reviews, with more weight given to recent reviews.
PHILIP C. GRAHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2020 -

Duval Acura responded

We appreciate your high praise. Providing the best customer experience is our goal.

February 29, 2020

As always I received excellent and courteous service at Duval Acura! The staff took great care of my car and me. I go back year after year knowing everyone at Duval Acura will treat me well! More

by mel
Recommend Dealer
Yes
Employees Worked With
JOVIE B. QUINTO
2
...