After renting / comparing and studying reviews for 6 months, we decided on a Kia Sedona. Then came researching and studying reviews of Kia dealers in Yuma, Tucson, Las Cruces, El Paso and up into Phoenix.
Rudeness, unwanted dealer add on's, credit problems, pressure to extend warranties, and misrepresentations were rampant in the dealer reviews, but Earnhardt looked pretty good. Phone calls resulted in accurate and detailed answers as we live about three hours away and could not just stop in.
Earnhardt had the model / color and options we wanted at a price that looked reasonable. With actual purchase prices and trade in value researched, we made the trip to the northeast side of Phoenix.
Jason, our salesman, was polite, honest and with zero pressure or sleazy tactics, arrived at a price we had in our minds. Cameron, the site manager, came in right in the center of our trade in value. Then there is JR, the 'Finance Guy'. JR did his job ... he EXPLAINED each line item on the sales contract. He EXPLAINED what the six different warranties covered and EXPLAINED service / warranty options. Making sure customers know everything about the sale and what out options are is his job, in our opinion. There was ZERO pressure or coercion from anyone at Earnhardt.
So ... we did read the negative reviews, and cannot speak for other's experiences, but we can write about ours.