East Hills Subaru of Sayville - Service Center

I had my 2000 Subaru Forester for 14 years. It was always serviced at Donaldsons. After 99,000+ miles, I brought it in for a checkup and was told that my inspection date had expired and that I needed front a serviced at Donaldsons. After 99,000+ miles, I brought it in for a checkup and was told that my inspection date had expired and that I needed front and rear brakes again. I had already decided that doing anymore work on my car was not practical-and to add to that dilemma It would not pass inspection so I would have no car. I marched into the sales department and met the nicest folks. Mary the receptionist is an asset to your company. Andrew Mongru and I hit it off immediately. He has a smile and a perfect personality for sales. He calmed me down as I was quite anxious to have a car. I originally wanted a red Forester but you only had a black one. He took me for a ride in a Venetian Red Pearl Cross Trek and it fit like a glove. I wasn't looking for bells and whistles but I got a few. Also was not planning on spending as much as I did, but since I got 14 beautiful years out of my silver Subaru, I went for it. All systems were go and I received my car the next day. Can't tell you how many compliments I have received. The car is terrific and while I am still reading the manual, Andrew has offered to tutor me so I can find out how to use all the bells and whistles. This is not the end of the story. My 2000 HI O silver Subaru lives on. My best friend's daughter was desperate for a car. So she had it repaired and it probably will go for another 99,000 miles. Subaru has to be the best car on the road. I see so many of them still going strong. May I also say a word about Gerard Napolitano my service rep. I guess you can say I have know him for 14 years and give him beaucoup thanks for being an exceptional person and for keeping me safely on the road for all those years. More

Two years ago I had a problem getting my car inspected because of a check engine being on. I only had about 10 days before my time was up. The dealer that I bought the car from would not give me an appo because of a check engine being on. I only had about 10 days before my time was up. The dealer that I bought the car from would not give me an appointment in less than two weeks. I called Donaldson and they gave me an appointment in two days. They resolved my problem, for very minimal expense, and I passed inspection. I have gone back there even though it is 12 miles from home and I have to wait for the car in the waiting room. The service team is very professional and polite. More

It seems like most of the internet is biased against dealerships. But there's a simple reason for this: whenever someone has a bad experience, they want to share it and talk about it, but nobody cares dealerships. But there's a simple reason for this: whenever someone has a bad experience, they want to share it and talk about it, but nobody cares when they have a good experience. I've bought new cars on two different coasts and had them serviced in a number of different dealerships and this one is close to the top of my list. My first service experience with Donaldsons was a troublesome power steering pump in my '03 GTI. I was living in a different area and couldn't get in for service (ended up having it fixed elsewhere in the same state) and explained this to the service writer. Because they couldn't get me in for an appointment, they GAVE me a $10 quart of Pentosin CHF power steering fluid. There was no paperwork, just a courtesy to a VW customer. Mind you, at this point I'd never spent a penny at this dealership. I made sure to come back when I had pennies to spend. I've spent about $100 in maintenance and upgrade parts. I left my '06 Rabbit in for service when it was due for a routine factory recall. I lived too far away for the shuttle service, so they dropped me off at a local movie theatre instead. Again, no complaints. My only regret when it comes to my dealings with Donaldson's is that I wasn't able to buy a car there (I'm never in the area when it comes due, it seems.) More