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East Madison Toyota - Service Center

Madison, WI

4.5
69 Lifetime Reviews • Review Dealership
Call Service Center (608) 554-2713

69 Reviews of East Madison Toyota - Service Center

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August 28, 2020

"As always East Madison does an excellent job and always..."

- Dennis

As always East Madison does an excellent job and always friendly. Why do I have to type so many words? The first sentence says it all.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Doug Morrill
5.0
Report | Print
Aug 28, 2020 -

East Madison Toyota responded

Thank you for your feedback, Dennis! We appreciate your kind words and look forward to working with you again.

Helpful
August 27, 2020

"East side Toyota protected my truck against corrosion and..."

- petersenlars42

East side Toyota protected my truck against corrosion and changed the oil, rotated the tires at the same time. Toyota combined two visits into one visit. I saved gas and time.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Sergi
Report | Print
Aug 28, 2020 -

East Madison Toyota responded

Peter, thank you for taking the time to share your excellent experience with Joe! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

Helpful
August 24, 2020

"Everything was awesome and I got in and out of there..."

- dorjam56

Everything was awesome and I got in and out of there quickly but, when I looked at my sheet that they gave me it said they did all these things like check the radiator and check the fluids the only thing I saw that was checked was the oil. Otherwise everything was fine but if they didn’t check stuff they shouldn’t put it down on the sheets that they give you and say they are checked.That was my only issue otherwise everything was awesome!

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Joe in service
Report | Print
Aug 25, 2020 -

East Madison Toyota responded

We're super happy to know that everything went awesomely well. Thank you so sharing your feedback! If there is anything in particular we can assist with personally, please feel free to reach out to us directly.

Helpful
August 20, 2020

"Leased a car & then purchased a car from Madison East..."

- Katy

Leased a car & then purchased a car from Madison East Toyota. Staff is professional, courteous and helpful. Express garage made my Covid19 appointment easy and I felt safe.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Didn't get a name
Report | Print
Aug 20, 2020 -

East Madison Toyota responded

Hi Katy, thank you for the great review! We're glad to know your experience was positive. We hope to see you again in the future!

Helpful
August 18, 2020

"Everyone was friendly. Service was prompt and all my..."

- jlandy60

Everyone was friendly. Service was prompt and all my questions were answered. The place was clean and organized. Great job from great professionals!! Thank you!!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Aug 18, 2020 -

East Madison Toyota responded

Hi there, thanks for the kind words! We're happy to hear our team has provided you with excellent service. Let us know if there is anything else we can assist you with.

Helpful
August 11, 2020

"Great service! Quick, clean, and professional. Got a..."

- rodneysymons34

Great service! Quick, clean, and professional. Got a good explanation of all service done to my Toyota and everyone there handled the Covid-19 recommendation very well.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Quick service department
Report | Print
Aug 11, 2020 -

East Madison Toyota responded

Thank you for the excellent review, Rodney! We are glad to see that your overall impression of us was fantastic. Please let us know if we can be of further service.

Helpful
August 11, 2020

"recalls"

- deec43299

Took my car in for two recent recalls. I was greeted respectfully and my car was finished in the time frame, I was told it would be. Overall experience was very good.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
JOE SERGI
Report | Print
Aug 11, 2020 -

East Madison Toyota responded

That's great to see! We are glad to know that your car was done in a timely manner and is back in top-notch condition! Please come back at any time!

Helpful
August 10, 2020

"Very Satisfied!"

- Lui

I arrived at my appointment and immediately the staff stared working on my car (oil/filter change and tires rotation) As always the manager (Joel Leistiko) and the staff that worked on my car were courteous and attentive to the job....Great Job!

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Recommend Dealer
Yes
Employees Worked With
CJ Moua and Nathan
Report | Print
Aug 10, 2020 -

East Madison Toyota responded

Lui, thank you for the feedback! We are happy to know that you had a good recent service experience with us and to know Joel and our team have always been helpful. We appreciate your loyalty and we are always here to help!

Helpful
August 08, 2020

"Quick and easy. Nice quiet loungeEasy in and easy..."

- Sienna owner

Quick and easy. Nice quiet lounge Easy in and easy out Beverage selection could be improved Glad to see a new express service doing well

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Aug 09, 2020 -

East Madison Toyota responded

Thanks for sharing your feedback. It is great to see you had such a positive experience at East Madison Toyota. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Helpful
August 08, 2020

"Did not like the fact that 3 vehicles that came after I..."

- mwestley

Did not like the fact that 3 vehicles that came after I did got into the garage before I got in. Would help if there was only one line for all bays.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rodriguez
Report | Print
Aug 08, 2020 -

East Madison Toyota responded

Hello, I am sorry to hear about your frustration with our set up and system for entering the garage. Given the opportunity, I would like to speak with you about your experience. Please email me at dvirgell@penskeautomotive.com. Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

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