Eastchester Chrysler Jeep Dodge Ram

Amazing professionalism from Service Mgr. Jose Gomez and Service Advisor Kairo. They gave me all the information I needed while I waited for my vehicle. Jose Gomez and Service Advisor Kairo. They gave me all the information I needed while I waited for my vehicle. More

It went very well i got there and the service center took good care of my car and the service they provide. good care of my car and the service they provide. More

This is a follow up review from my last review. At 11:50am-sih I was told by my service advisor (Kairo) that my car had leaking and something about the seal (By the way my car was brought into the At 11:50am-sih I was told by my service advisor (Kairo) that my car had leaking and something about the seal (By the way my car was brought into the service center for overheating issues with no visible leakage to the car). He advised something about the gasket was cracked and coolant was leaking internally, also coolant was really dry. He could not promise my car being ready by 1/10/24 because he advised that it was a major repair, requiring him to order parts or go to another dealership to obtain the parts and advised that by the following day 1/11/24 he could guarantee. I told him I was fine with that. When I asked about the costs, he advised that my car's issue was covered by the powertrain warranty. I receive a call on 1/11/24 at around 9am letting me know my car was ready, issue was fixed, they drove the car multiple times and there was no overheating. I picked up my car at 2:00pm. When I picked up the car, the manager had a conversation with me letting me know he found it strange that my car had the issues it had so early on (being a 2020 Wrangler with only 47k miles), told me to be mindful of my car and check for leakage, if I see the coolant levels to be low by mid the following week to return back. Upon picking up my son from school, I saw white smoke coming out of my car and it smelled fruity. When I pulled over there was visible leakage all over several car parts under the engine. When I parked my car, immediately you'd see pink liquid leaking out from multiple areas under my engine. I called Friday morning immediately to set up an appointment to bring my car in, and was told they did not have anything until Monday morning. I go Monday morning 1/15/24 -- and was told by my new service advisor (Eze) that according to their system there was nothing done to my car and had attempted to tell me that my cars warranty is not covered for leakage (since i was now bringing in my car for visible leakage). I was immediately livid as the leakage caused to my car was done by the service center in whatever work they claimed to have done the week prior. My previous service advisor Kairo saw me and asked why I was there and I explained to him, he advised he'd get the manager Mr. Jose Gomez right away. This time around I was told to sign some documents (something I was not told to do the week before). When I follow up with my service advisor after being there for 2 hours, he showed me the problem and advised that the gasket needed to be repaired and I needed a new bottle coolant (something that I needed to pay for). I am extremely unhappy with the service I have received recently, not only was my car not properly serviced the first time around, but the service centered failed to document the work they actually did on my car -- and had attempted to fit the bill on me when I came back yesterday. Very sneaky if you ask me. The car did not have ANY LEAKAGE whatsover and whatever they did in attempting to fix my car, caused visible leakage to the vehicle. I am hoping that this time around the work that needs to be done to the car is properly done. More

I arrived to the location without an appointment, the manager did not take my car because of the many appointments it had on that day, told me that I can be given an appointment for the following day and manager did not take my car because of the many appointments it had on that day, told me that I can be given an appointment for the following day and to return or leave my car on the lot to be seen the next day. My car is undriveable and i told him I could not make it back the next day, I had to call out of work in order to address this emergency issue that is going on with my car. I opted for the leaving my car at the lot. I call the next day to ensure my car is being seen, I had some issues getting a hold of someone, then I am assigned a service advisor Kairo who then tells me by 2pm I'll be contacted. I arrive to the dealership at 4pm (i had another appointment with sales) to find out my car was not looked at AT ALL, and the manager denying that he told me my car would be serviced the following day and instead is falsely saying that he let me know it would take 48 hours for my car to be seen. Meanwhile in their system it states my cars "promised date" -- meaning return date is 1/9 by 5pm. I am being told that I will receive a phone call today by 12pm. My car insurance calls me and tells me they tried to get a hold of someone at the service center to know more information about my car at around 10am was told there was no update on my car. This by far has been the worst service center in my history of service centers of cars. More

I received excellent service and attention, very professionals and fast process. Defiantly will recommended. I will Purchas my second vehicle soon. professionals and fast process. Defiantly will recommended. I will Purchas my second vehicle soon. More

The Dealership was very friendly. I would definetly visit this dealership for service in thr near future I would definetly visit this dealership for service in thr near future More

They have a good selection of cars but I feel they don't communicate with each other. I was told my first oil change was complimentary by my salesperson when I got the car in October. Then when I called to communicate with each other. I was told my first oil change was complimentary by my salesperson when I got the car in October. Then when I called to inquire about a oil change with the service department, I asked again is the first oil change free. The woman said yes it is. I come in for a oil change the very next day and told that it is not but they can give me a discount. More

I received excellent service and attention. It was a last minute service I needed and Anthony assured me he could make it happen and he did. It was a last minute service I needed and Anthony assured me he could make it happen and he did. More

Very courteous, helpful, great customer service. Made sure to keep in touch while my car was being serviced. Made sure to keep in touch while my car was being serviced. More

Very good and very professional at his work like the ways he treat us we happy he treat us we happy More