Eastchester Chrysler Jeep Dodge Ram

Kayla was amazing! Kayla was great and very knowledgeable on the services that are provided. I will be referring more clients because of her. Great customer service go Kayla was great and very knowledgeable on the services that are provided. I will be referring more clients because of her. Great customer service goes always goes A LONG WAY! More

Inspection The staff are always kind n professional! What I like about this place is that I've have never waited a long time for any service to be done. Great wo The staff are always kind n professional! What I like about this place is that I've have never waited a long time for any service to be done. Great work Chrysler! More

Routine Service Visit Explained that oil change and tire rotation was due. Right front tire had been punctured and needed to be replaced. Spare tire needed to be returned t Explained that oil change and tire rotation was due. Right front tire had been punctured and needed to be replaced. Spare tire needed to be returned to trunk, More

acceleration sensors and annual inspection Great service as always .From the time that I arrived at the dealership I was treated in a professional manner by your staff. They took the time to ex Great service as always .From the time that I arrived at the dealership I was treated in a professional manner by your staff. They took the time to explain the work that was being done to the vehicle . Management updated us on the progress of the repair of the Acceleration sensors on several occasions during our stay there. Also Management arranged for us to be taken to the local mall while the work was in progress. Thank you Eastchester Chrysler More

Oil change Always arrive early. They forgot to rotate my tires. Lower level customer reception area is mediocre. Consider electronic charging ports. A remodel to Always arrive early. They forgot to rotate my tires. Lower level customer reception area is mediocre. Consider electronic charging ports. A remodel too-Room outdated. More

Great experience at Eastchester CJDR The area was clean, professionally run and the personnel were friendly and courteous. All questions I asked were responded to promptly. I can easily The area was clean, professionally run and the personnel were friendly and courteous. All questions I asked were responded to promptly. I can easily recommend this dealership to my other acquaintances. More

Excellent customer services!! Superb and professional service, especially front staff "Bennie" was very kind and walked me through the process with thorough explanation. Overall, Superb and professional service, especially front staff "Bennie" was very kind and walked me through the process with thorough explanation. Overall, great great satisfaction on customer service !! More

service rep busy on cell phone I explained to service rep what was wrong with the tire of my vehicle Ex: slow leak in right rear tire. I constantly had to put air in the right rear I explained to service rep what was wrong with the tire of my vehicle Ex: slow leak in right rear tire. I constantly had to put air in the right rear tire every other day. On my cell I showed him the VHR indicating the alert and I told him verbally. He apparently did not hear me probably because of the cell phone ear buds he was wearing. Upon receiving my Jeep after a couple of hours I noticed 72 lbs. of air pressure in my left rear tire and the right tire had 28 lbs. He claims the left tire air valve was not good so it was replaced but the right tire was not serviced. I will be taking the Jeep somewhere else to be serviced. More

Not 100% sure yet I went into the dealership to look and I had in mind that I was only going to finance a Jeep. I was trading in my 2008 Grand Cherokee which was an exc I went into the dealership to look and I had in mind that I was only going to finance a Jeep. I was trading in my 2008 Grand Cherokee which was an excellent condition inside & out. It had a little over a 100,000 miles on it. The salesmen was very nice & took me out for a test drive in the Jeep I was considering. He informed me that it had heated seats/heated steering wheel. I really wasn’t paying attention to all the buttons as I was driving. We went inside and i went over the finances with the finance person & I couldn’t afford the payments even with the trade in of my Jeep. Then the sales manager came over to speak to me and he explained everything about a lease. I really didn’t want a lease and I told him i would think about it and come back. He said what can I do for you today. I did wind up getting the Jeep and went back the next day because I had to bring in the title. I went back the next day & it took awhile but I did leave with the car. I didn’t have time to go through the manual & really play with the controls of the Jeep. I texted the salesmen for something & he did respond. I got called into work the next couple of days so when I went through the controls to see how to work the heated seats & heated steering wheel I didn’t see any button and read & re-read the manual. I did text the salesmen again & I did say didn’t the Jeep we went out in for the test drive have heated seats/heated steering wheel. He said yes & told me what to do and to refer to the manual. So now I’m sure there is no heated seats/heated steering wheel in this Jeep & I did check the VIN number so when I went back the VIN number matched. I asked to speak to the salesmen and he was sure the Jeep we went in for the test drive had the heated seats/heated steering. Now we go out to the Jeep and he is looking & looking through the manual & he said I guess this Jeep doesn’t come with it. I asked to talk to the manger and he told me to wait in the waiting area he would have him come speak to me. I waited 40 minutes before I went to find the sales manger. Now finally I speak to the sales manager and I explained what happened. He said he was sorry this happened & he said he would see if he could hold the contract & put me in another Jeep with the options I chose. I said “Thank you so much”. He said well don’t thank me yet until I see what I can do. He took my license & checked the computer. He said he would get back to me the next day & if he couldn’t get me in another Jeep with the options I chose he would give me free oil changes while I had the Jeep. He didn’t call me today so I called him & left a message to call me & I still haven’t heard anything. It is very frustrating because they are very nice & spend time speaking to you when they want a sale but after the sale is now they don’t have time. This type of field is by referral so it would be appreciated if someone did the right thing. More

Great service Great service, once I pulled my car up I felt that my car was a priority to be seen and the worked took under an hour which was very convenient for me Great service, once I pulled my car up I felt that my car was a priority to be seen and the worked took under an hour which was very convenient for me . More