June 18th, 2018
Eastgate Shadeland Chrysler Dodge Jeep Ram
500 North Shadeland Ave
Indianapolis, IN 46219
I want to express my disappointment and displeasure regarding East Shadeland, Dodge, Chrysler and Mopars decision not to honor the two remaining oil changes I have purchased due to my vehicle being totaled during a hit and run accident.
On December 6, 2017, I purchased a 3 oil change package thru Eastgate Shadeland for our 2009 Dodge Caravan (VIN #2D8HN54159R520476) which we purchased from Button Chrysler in Kokomo, IN February 22, 2014. On December 29, 2017, my wife was involved in a hit and run accident which resulted in the vehicle being a total loss (IMPD CAD# I173630535). On January 24th, 2018, we purchased a replacement vehicle, a 2008 Chrysler Town and Country (VIN #2A8HR54P78R657563) which was purchased from Dellen Automotive in Greenfield, IN.
On June 2nd, 2018 at 11:28am, I called Eastgate Shadeland to set up an oil change for the 2008 Chrysler utilizing the two remaining oil changes that I had purchased on December 6th2017. I spoke with Norm who stated that Eastgate Shadeland would not honor the two remaining oil changes due to the fact that the oil changes are VIN/vehicle specific. I then asked Norm if I could be reimbursed for the remaining oil changes. I was told no. I then asked Norm who I could speak with regarding this decision. I felt I was being victimized all over again, once by the hit and run driver and now being victimized by Eastgate Shadeland for not honoring the purchase of the oil changes. Not to mention betrayal since all of my oil changes have been completed by Eastgate Shadeland since June 25, 2014.
On June 2nd, 2018 at 11:33 am, I spoke with Armani at Chrysler Financial who then provided me the telephone number for Mopar.
On June 2nd, 2018 at 1148am, I spoke with Ophelia with Mopar. Ophelia collected the VIN from the totaled vehicle and VIN from the new vehicle. Ophelia stated that she could submit a hardship request, since the vehicle was totaled, in order to resolve this issue. Ophelia stated that the claim would have to be approved and would take 1-2 weeks.
On June 18th, 2018 at 12:53am, I called Ophelia at Mopar since I had not received a response, either written, electronic or voice. Ophelia stated that the claim had been denied due to the fact that it was not within 4 years or 48,000 miles. I advised her it was an oil change and should not matter. Again, Ophelia, who was pleasant, stated that the claim was denied. I advised her again, I am being victimized twice, once by the Shadeland/Mopar/Chrysler/Dodge and the hit and run driver. I stated I had been a loyal customer for 4 years obtaining my oil changes thru Eastgate Shadeland. I then asked Ophelia if she would send me a copy of the claim denial in writing. She stated no.
I am asking for Eastgate Shadeland/Chrysler/Mopar to honor the remaining purchased oil changes or reimbursement for the remaining oil changes.