Eau Claire Ford Lincoln and Quick Lane

Had the absolute worst experience trying to purchase a car. We had agreed on a price with a sales manager named Matt, we told him we would be there on Friday to pick up the vehicle. We were told he was o car. We had agreed on a price with a sales manager named Matt, we told him we would be there on Friday to pick up the vehicle. We were told he was off Thursday so we were on our way up on Friday morning. GOT THE CALL ON FRIDAY THAT THE CAR HAD BEEN SOLD THE DAY BEFORE! We would never recommend purchasing anything from Eau Claire Ford. YOU ARE ONLY AS GOOD AS YOUR WORD, MATTS WORD IS WORTH NOTHING! More

Leased a new f150 brought in twice for clunking transmission. service said no issue wife now broken down in Kentucky transmission went out ford breaking lease leaving wife stranded in Kentucky EC f transmission. service said no issue wife now broken down in Kentucky transmission went out ford breaking lease leaving wife stranded in Kentucky EC ford refused loaner or rental or any responsibility despite roadside service plan. More

Poor service! Had my wife take in 09 mkz for routine inspection tech broke the inside door handle on the driver side DOS 12.27.22, we had some other repairs that Had my wife take in 09 mkz for routine inspection tech broke the inside door handle on the driver side DOS 12.27.22, we had some other repairs that were brought up that needed to be completed at the dealer but also told that we would have to pay $163 for the door handle that they broke! There wasn’t even an effort to say that they didn’t break it. If you looked at the security cameras you could see that my wife got out of the car with no issues. I called the service department and spoke with Dave who tried to explain that it is a common part to break on cars and that it wasn’t their problem to fix. I tried to explain that they needed to fix it since they broke it. We had no issues prior with the door handle but all was to no avail. He did reach out to his manager Joe who offered to replace the handle waiving the service charge if I payed for the part. But the part was going to cost over $80 for a door handle. I am not happy with the service that I had from this dep and have a hard time recommending them to others. It’s insane that it’s some how my fault that they broke my car door handle and that I have to be the one to pay for it. More

Late spring my wife and i purchased a 2015 F150. Within the first week of owning the vehicle the check engine came on. Ended up having to replace the coils and plugs. Shortly after that the 4 wheel Within the first week of owning the vehicle the check engine came on. Ended up having to replace the coils and plugs. Shortly after that the 4 wheel drive was engaging on its own. I believe in giving people and companies the benefit of doubt so when we were in the market for a van we went back to give them another shot. Absolutely the worst decision we could have made. We have owned the 2017 pacifica for about a month now and it has been in the shop going on 4 times for a check engine light that has been on since our drive home from signing the papers. After the third time of it being looked at and not being fixed i called in hopes they would just purchase the vehicle back because of the problems and them not being able to fix them. I was basically told it was my fault for buying a 5 year old vehicle and they would not take it back because it was past 14 days. Instead Matt told me he would consider taking it in on trade for another vehicle but would not give me enough to pay off the loan. When telling him that is unacceptable and to just fix the van then, I was told he would reach out to service about the next steps and he would text me after doing so. Two days later and i still have not received a text or call. Will NEVER be returning to this place. More

great sales staff. very pleasant and willing to help out.bought a used vehicle,traded in a newer one,they treated me as if I was buying a brand new car.very impressed wi very pleasant and willing to help out.bought a used vehicle,traded in a newer one,they treated me as if I was buying a brand new car.very impressed with the whole experience. More

EC Ford Quick Lane has done our service on Lincoln since we owned car. Today went for a oil change and told it would be hour and half. Said no thanks and went elsewhere. Woodmans was able to do oil chang we owned car. Today went for a oil change and told it would be hour and half. Said no thanks and went elsewhere. Woodmans was able to do oil change. Upon completing oil change was told 2 bolts were missing from underbody access panel. Thought that was strange so went to Quick Lane for remedy. She stated she wouldn’t replace them since I drove off last time? Claimed there suppose to fall out with impact. Funny thing no damage to cover, just missing 2 bolts. In the past they’ve be called out on cabin air filter with smashing filter into place and not attaching screws for cover. Manager in my opinion should be terminated and would be if I owned it! A smart mouth and flakey smile doesn’t fix cars. Train your people- ATTENTION TO DETAIL! Will never do business with or recommend them to anyone. More

Mr. Benjamin Curtis was a five-star salesman. From answering my first initial questions and completely through the end of the sale, he was Professional, Courteous, Respectful, and Honest. It is so r answering my first initial questions and completely through the end of the sale, he was Professional, Courteous, Respectful, and Honest. It is so rare to see an exceptional employee anymore! I am grateful to Eau Claire Ford for I now have a vehicle that is exactly what I needed. Thanks! More