Even with an appointment, I was at the service area from 11 A.M. until 2:40 P.M. for a routine oil change, tire rotation and an inspection of a tire which was leaking air every few days.
This was unacceptable. I was told it might possibly be 2 hours which I reluctantly accepted even though I needed to be at my own work place by 1:30.
At no point did an agent come into the waiting area to explain the delay. I went into the service area twice to check on the problem and finally stood waiting while someone finished putting the tire on the car and doing the paperwork--3 hours later! Had I known it would take so long I could have at least taken a shuttle to my work and not missed 2 hours of pay.
Other people in the area told me they were told an hour and a half and they had no appointment--they were drop-in's. This was so frustrating and so unlike other service appointments I've had with Bozarth. The service agent did apologize but had no answer for why there was such a delay. As for the tire repair, I could have gone to a tire place and had that done possibly less expensive and in about 30 minutes.
Today was a terrible disappointment.