My wife was under mileage on her previous lease with Ford. It was a 2011 Edge and it was in great shape. We were happy with the Edge, and we knew new models were coming shortly so we were looking to grab a 2013 with a few more options then our previous one. My wife visited the aforementioned dealership in person and was told one price in person then when I asked that she request for TOTAL prices in writing, she was given a higher number then what was agreed in person. Specifically my wife and I had a certain number we wanted to pay down, and the amount was honored verbally, then taken back in writing. It was very unprofessional especially since this gentleman went as far as to state that all dealerships throw in extra fees when you get there yet this is the only dealership that attempted this move. When we realized that this dealer may be the only one with the car she really wanted we were put in a real bad spot. Do we wait for 2014's models? Give a person like this business? The overall per month price was somewhat fair but it was still not what was promised to my wife. This left a horrible taste in both our mouths, how could we give these people business then go and sit there and shake hands.. Ultimately,we liked the color of the car so we decided to put a deposit down for $1,000.00 over the phone. We did not sign any agreement. After a week goes by with comments such as "we are still waiting for the car" "I am off tomorrow" "we do not where the car is coming from" we decided to request our deposit back. As a salesperson myself, If I have a deposit I am getting my butt into the dealer and closing that deal next day regardless of a "day off". As far as where was the car located, I found the exact car (same VIN #) on a Ford lot 15 minutes away. They were dishonest to begin with, and now they are taking their sweet ole time getting in the car? Well ok thank you because It just gave us more time to research deals, options, etc. We ended up finding a better deal, an honest salesperson, and not having to sweat walking into this dealer while I shake his hand. In summary, Our new Edge has more options, and the payment per month is even $13 less. Down payment was exactly in writing as promised, and not a penny more. Huge sigh of relief as the next day we check our credit card statement and shocker...... the deposit from the above dealer was more then we authorized to charge $1000.00 ($1,057.00 was charged) If not for the other dealer, this experience would have left a sour taste in our mouths about Ford in general. You do not treat people, especially repeat customers, as we were treated by this dealer.