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Ed Martin Chevrolet Cadillac - Service Center
Anderson, IN
51 Reviews
51 Reviews of Ed Martin Chevrolet Cadillac - Service Center
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May 24, 2022
We had our 2021 Trailblazer serviced here. Our radio became faulty after 5 months of having it. We took it in (June 2021), but they stated it was working fine for them. The same day we took Our radio became faulty after 5 months of having it. We took it in (June 2021), but they stated it was working fine for them. The same day we took it home, it stopped working again. The backup camera would work driving forward, the radio screen would take about 20-30 minutes to start. So I called back and stated we would like a new one ordered. We were told at least different 3 times that the radio had been ordered but it was on back order, when in fact, it had never been ordered. Then they stated in April of this year that they wouldn't replace it because it was outside of warranty, but we had complained about it several times while in warranty. Finally we were told that they would cover the cost to replace it, I even had them include that on the paper work order that the cost would be "$0". However, they did not honor that and still charged us $67 to replace. I understand that this is not a ton of money, however they did not stand by what they stated and wrote in writing. We will never recommend nor use Ed Martin for service or purchasing ever again. More
by kap2007
Employees Worked With
Helpful February 24, 2022
My mother’s vehicle needed a repair. John sold her this vehicle earlier and jumped right in to help us out with the Service Dept - and Tiffany was awesome keeping us in the loop along th John sold her this vehicle earlier and jumped right in to help us out with the Service Dept - and Tiffany was awesome keeping us in the loop along the way. John is proof of service after the sale - thanks again! More
by Jay Shannon
March 04, 2020
After questioning their service diagnosis they then lied and changed their diagnosis so I would have to pay for service on a truck under full warranty and only 46,000 miles. I will never deal with this comp and changed their diagnosis so I would have to pay for service on a truck under full warranty and only 46,000 miles. I will never deal with this company again! I wouldn’t even give them one star! I do not tolerate being lied to! More
by Morethanluckfarm
Employees Worked With
Kyle Johnson
April 14, 2018
Perfect service Service performed in small amount of time and matched my satisfaction. I have all my service done at Ed Martin because it's done right. Service performed in small amount of time and matched my satisfaction. I have all my service done at Ed Martin because it's done right. More
by Michael
Employees Worked With
Mike Brown, Stan Shelton
March 09, 2018
Excellent experience except for the cashier (not personable) The cashier NEVER smiled or looked at me. Very clean, comfortable and stocked waiting lounge. The tech kept me informed of service regarding my car. The cashier NEVER smiled or looked at me. Very clean, comfortable and stocked waiting lounge. The tech kept me informed of service regarding my car. More
by Karen E Norrod
Employees Worked With
I DON"T remember names, only positions.
March 07, 2018
great service Took my service Van which I bought new 2 yrs ago from this dealer to have tires and oil change and serviced was able to drop off on Friday pm and pick Took my service Van which I bought new 2 yrs ago from this dealer to have tires and oil change and serviced was able to drop off on Friday pm and pick up pm sat had be back up and running with no down time or loss of revenue OUTSTANDING GUYS KEEP UP THE GOOD WORK TIM INGLE OF TIMINGLES SERVICES.COM More
by timinglesservices
Employees Worked With
Service Dept
March 07, 2018
Excellent!!! As always the employees are the best and the service was excellent!!! I would definitely recommend Ed Martin to all my friends and family. Keep up the As always the employees are the best and the service was excellent!!! I would definitely recommend Ed Martin to all my friends and family. Keep up the good work!!! More
by BEASTES68
Employees Worked With
Tim Williams
February 21, 2018
no oil drips after I got home, there was not any oil drips on the garage floor service man must have wiped any oil off before I left Ed Martin's after I got home, there was not any oil drips on the garage floor service man must have wiped any oil off before I left Ed Martin's More
by chevy 1941
Employees Worked With
Stan Shelton
February 18, 2018
Always a great experience at Ed Martin Chevrolet Cadillac I would recomment the service department at Ed Martin Chevrolet Cadillac for all your service needs. Mike Brown always takes excellent care of my need I would recomment the service department at Ed Martin Chevrolet Cadillac for all your service needs. Mike Brown always takes excellent care of my needs. More
by spoiler47356
Employees Worked With
Mike Brown
February 18, 2018
Great Job An exceptional experience. Have yet to have a bad experience. The service department is very knowledgeable and friendly! Would definitely come back t An exceptional experience. Have yet to have a bad experience. The service department is very knowledgeable and friendly! Would definitely come back to this dealership! More
by CN90
Employees Worked With
Mike Brown
