Ed Morse Cadillac Brandon

The quality of workmanship, or lack thereof, of a visit to a Cadillac dealership in Clearwater led me to Ed Morse. First and foremost, keeping me informed is THE best start of keeping me satisfied. Hei to a Cadillac dealership in Clearwater led me to Ed Morse. First and foremost, keeping me informed is THE best start of keeping me satisfied. Heidi did a phenomenal job in doing this with a daily update. Once she and the team identified the problem, they acted as quickly as possible to resolve. This is where Matt stepped up. After his technicians completed the work, he came to me and explained what they had done and he would now do a test drive. After his test drive, he came back to me and explained HE wasn't satisfied. His next words were music to my ears. He says to me, "if I'm not satisfied, I know you won't be." That simple gesture. That level of attention to detail. That personal touch won me over 10-fold! As a previous ownership of Audi's, a Mercedes and Ford (current owner as well), never has a service manager made such a statement; never! He capped it off by voluntarily giving me his card with the caveat, "if you have any problems, some see me." I'm truly appreciative of his professionalism. He's a Certified Master Technician for good reason! So to both Heidi and Matt, thank you for very much for such a positive and satisfying experience. You've definitely earned my business! More

VERY SATISFY WITH JOHN ,I STILL THINK CERTIFIDE VIHICLE SHOLD COME WITH TWO KEYS. RECONDITION FEE STILL DON'T KNOW WHAT THAT MEANS,DEALER PREP FEE AND YOU ONLY GET ONE KEY THANKS SHOLD COME WITH TWO KEYS. RECONDITION FEE STILL DON'T KNOW WHAT THAT MEANS,DEALER PREP FEE AND YOU ONLY GET ONE KEY THANKS More

Working with Eric is always a pleasure. He is kind and thoughtful and takes care of my car service needs without suggesting something I don't really need done. I also love the two way free He is kind and thoughtful and takes care of my car service needs without suggesting something I don't really need done. I also love the two way free shuttle service since I only have one vehicle to drive. More

Easy in Easy out but no rushing! everything explained by me service rep and then some! Great job Mike Murphy! everything explained by me service rep and then some! Great job Mike Murphy! More

Awesome customer service! Great support. Marylin helped us through the whole process. Great attention to details! Great support. Marylin helped us through the whole process. Great attention to details! More

Appreciated all the help with a speedy awesome sales experience- William Barrell was instrumental in getting it done and Josh in finance had us out the door in our new Caddy in record time … experience- William Barrell was instrumental in getting it done and Josh in finance had us out the door in our new Caddy in record time … More

Not all Cadillac dealerships are the same! William wasted no time, narrowing down our focus to exactly what I was looking for. Jason asked me what needed to happen in order to earn my business William wasted no time, narrowing down our focus to exactly what I was looking for. Jason asked me what needed to happen in order to earn my business, and they made it happen; completely exceeding my expectations! Great experience from start, to driving off the lot. More

Joe was patient, knowledgeable, and professional. He listened to what we wanted. As a result, we love our new car! He listened to what we wanted. As a result, we love our new car! More

The team was supportive They worked together to ensure that I was totally satisfied and comfortable. that I was totally satisfied and comfortable. More

Everyone involved in helping me purchase my vehicle were professional and made the process very easy. Thank you. professional and made the process very easy. Thank you. More