Ed Morse Cadillac of Delray Beach - Service Center

Worst experience in the 7 years of having my Escalade serviced at Morse! I was quoted $2,788.21 for a job I had done elsewhere for $1,100. In addition, I was charged a $22.50 disposal fee when nothing wa serviced at Morse! I was quoted $2,788.21 for a job I had done elsewhere for $1,100. In addition, I was charged a $22.50 disposal fee when nothing was done to my vehicle. Plus, I was charged a $249.95/hour diagnostic fee. I'm not sure I'll ever return to Morse. More

Good service . . very easy to deal with.. I have been a customer there for almost 20 years and keep going back .. . very easy to deal with.. I have been a customer there for almost 20 years and keep going back .. More

I recently had my 2018 ATS serviced and repaired. Joe Ortiz was my contact. Joe did everything he told me he would do. He called me couple times to update me on everything. He even had a back up plan if Ortiz was my contact. Joe did everything he told me he would do. He called me couple times to update me on everything. He even had a back up plan if necessary. Very nice, very efficient and very honest. I am thinking about buying another car at this dealership and the reason I would buy it here is because of Joe. More

I had a great experience with the Cadillac collision center all of the employees were very nice and helped me with all my questions. center all of the employees were very nice and helped me with all my questions. More

This is a review of the service department at Ed Morse Cadillac Delray. I purchased an XT4 2020 in Jan/Feb 20, sales department was great! Complimentary oil change fine, that was the end of good service. Cadillac Delray. I purchased an XT4 2020 in Jan/Feb 20, sales department was great! Complimentary oil change fine, that was the end of good service. My brakes started to squeak and due to Covid and business closures, I was not able to bring in to be checked until about one /two months after the cars 1 year anniversary. I scheduled an appointment, took the car there and was informed that because it was a month out of the one year warranty I would need to be charged to have it checked out beyond the service tech listening (which at first he tried to deny hearing) until basically all heads were turning listening to the squeaking. So obviously I continue to drive my "luxury" vehicle sounding horrible I am sure this will make bystanders run to buy an xt4. Now here is where I give them a second chance to do better, I was due for an oil change and was contacted to set up appointment, the representative on the phone informs me that there is a bogo on oil changes, I make the appointment and look for the special on line. I call the dealership and speak to Veronica and she informs me that there is a coupon however the sales manager will honor the bogo without the coupon and it will be noted in my record. Day of appointment, Mr Ortiz states this is not in record, calls manager and long and short of this story is this was confirmed by manager however I was called a liar because manager stated he told me that I needed to purchase this from the outside vendor. This never occurred. I left without car being serviced and will not be using them again. Poor customer service! More

Exceptional customer service an excellent work my truck looks like the first day when I purchase it new. We appreciate Rosa and her team. Thank you looks like the first day when I purchase it new. We appreciate Rosa and her team. Thank you More

We would like to congratulate General Manager James Lanzaro on having such professional staff members such as Rosa Cattaneo and Justin Powell, members of the Repair Facility. They manifested not only Lanzaro on having such professional staff members such as Rosa Cattaneo and Justin Powell, members of the Repair Facility. They manifested not only a professional demeanor but were most helpful in assisting us while our vehicle was being repaired. They were courteous and we found it a pleasure, as always, to deal such top-notch professionals. We will be acquiring our sixth Cadillac from Ed Morse at the end of this year and with all the dealerships we have dealt with over the years, Ed Morse Cadillac is the premiere of all agencies. We would not hesitate to recommend to family and/or friends this wonderful facility. More

Contacted Samantha and she connected with her Used Car Manager, Carlos to sell a Certified Cadillac Escalade. We offered a fair price slightly below their asking price and received agreement on the pric Manager, Carlos to sell a Certified Cadillac Escalade. We offered a fair price slightly below their asking price and received agreement on the price. When we asked for a Buyers Order, they decided to increase the price by 1495.00 and would not explain another 699.00 fee for registration also attached. The buyers order clearly showed registration, tags, licensing, and taxes separately as well as the rather large dealer prep/handling fee we approved. Samantha then replied that we were only 1200.00 difference, which clearly incorrect. She also suggested they cannot price a car and sell a car the same day, they need time to properly inspect the unit. So either they are selling "certified" units that truly have not been certified prior to advertisement, or they are looking to wait for wholesalers to price their used units first and low ball the client. (We provided written verification of pricing available at CarMax and Carvana for our trade) . We were willing to leave some meat on the used SUV, and even do financing for a small amount with dealer so they would profit on all ends of the sale. Clearly it was not enough to cover Samantha and Carlos commissions, so they decided to play the old school car selling games. (The General Manager was NO better) I would warn that the dealer already also charges a 999.00 dealer prep fee. That's pure profit for doing what they already need to do in order to sell cars. We even agreed to that fee in addition to the agreed pricing for Escalade purchase. They still chose to add the CPO fee back in afterwards, In 2021, even not taking Covid into thought, there is no need to low ball clients and demand they visit for hours and repeat visits to simply purchase a car. A retail sale should be fast, efficient, client service based, and truly putting the client first. This brings good reviews, repeat business, referrals, servicing, and quality surveys. The employees we worked with lacked empathy, integrity, and honesty. The old school car selling games remain here at Ed Morse Delray Cadillac. I would currently never consider using Samantha , Ed Morse Automotive Group, nor the Delray Cadillac location now, or in the future. More

Bought a turned in lease 2017 XT5 mint cond 22,000 miles on 9/30/2020. I have been back to service department 7 xs!! 3 loaners. The sideview mirror needed replacing, was sticking Supposedly put new one on 9/30/2020. I have been back to service department 7 xs!! 3 loaners. The sideview mirror needed replacing, was sticking Supposedly put new one one only to drive and have mirror fall out of it lock in handle fell out ac compressor replaced now wireless charger doesn’t work took it back had car for 2 1/2 days picked it up still dosen t work!!!! The inconvenience of having to go back AGAIN this car has an extended warranty for 3 more yrs + 100,000 miles and no it’s not costing me to fix it but the 171 Pt inspection that all was ok with it is a joke now I have to take it back again. My other Cad I turned in had it 6 yrs never had a problem just routine service. They don t make cars like they use too. Not a happy camper More