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Ed Morse Delray Toyota

Delray Beach, FL

4.8
1,681 Reviews
For value and for service, it's Ed Morse! Check out our website for more details including Sales and Service hours. http://www.delraytoyota.com find car service savings at http://service.delraytoyota.com
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2800 South Federal Highway

Delray Beach, FL

33483

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Showing 1,681 reviews

October 03, 2014

Signing Sale Documents Doesn’t Guarantee Purchase at Delray After negotiating, agreeing, turning-in the title of a trade-in and signing documents for the purchase of a new Toyota Avalon, a manager of Ed Morse T More

by fmbravo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Vicciarelli , Frank Paciello
Nov 10, 2014 -

Ed Morse Delray Toyota responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. We sincerely regret this misunderstanding. Sometimes mistakes happen. This clearly was a mistake and we regret the inconvenience it has caused you. Hope you give us another chance to turn things around. Sincerely, Helene Segool Customer Relations Manager Ed Morse Delray Toyota 561 276-5000 ext. 1101

Nov 10, 2014 -

Ed Morse Delray Toyota responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. We sincerely regret this misunderstanding. Sometimes mistakes happen. This clearly was a mistake and we regret the inconvenience it has caused you. Hope you give us another chance to turn things around. Sincerely, Helene Segool Customer Relations Manager Ed Morse Delray Toyota 561 276-5000 ext. 1101

August 29, 2014

Excellent Service Time After Time! The folks working at Ed Morse Delray Toyota truly care about the service they provide! Their pride in the product they deliver and the level of dedica More

by My Camry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo
August 27, 2014

New Camry! I have been with Ed Morse for over 12 years with truly excellent service for my 2003 Highlander. Dave Romeo is a delight, and a total professional. I More

by unicorns3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Mendelsohn, Ben Burnett
August 24, 2014

Car Service at a Fair Price Whenever I leave Delray Toyota, I feel lucky to have access to this reliable dealership. My Camry has been running strong for over 12 years! More

by delraycamry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo
August 22, 2014

Concierge Service at a Fair Price I have been going to David Romeo for all my car servicing for years and have always had an outstanding experience. I'm treated like family, always giv More

by Raanderson2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo
August 20, 2014

Best auto experience Truly excellent! I have used ed Morse for service for 10 years Dave Romeo is a true professional. Always prompt and the reason I keep coming back. More

by unicorns3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Romeo
August 18, 2014

Grossly overpayed for my lease. Fellow leasees don't follow my ignorance, shop around for the best price for your specific model from several dealerships when leasing or buying and u More

by stupid+++
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown
Aug 18, 2014 -

Ed Morse Delray Toyota responded

Thank you for taking the time to inform us of your experience at our Toyota Dealership in Delray. Let me be the first to apologize if one of our dealerships fell short of your expectations in any way. I can assure you that your experience is the exception and not the rule as we pride ourselves on offering the best value and service in the industry. I am forwarding your comments to the Management of that location. Typically, they would contact you for additional details, but you did not include your name, so we are unable to research your concern. Please feel free to contact the General Manager, Mr. Bob Siviglia, at 561-276-5000 to discuss your transaction in more detail. Regardless of the outcome, we sincerely appreciate your invaluable feedback so that we may continually improve our processes and procedures. Peter Deiser Director of E-Commerce Ed Morse Automotive Group peterdeiser@edmorse.com

July 27, 2014

Truly Exceptional Service For years I have brought my car to Dave Romeo because his knowledge, professionalism and expertise is truly exceptional. He is honest and always a pl More

by rgocinski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo
July 21, 2014

A winner in our book My uncle and I walked into the Toyota dealer to clarify a mailer regarding a buy back of a 2012 Toyota Corolla for $4000 over black book value and the More

by jerseyvine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Sansovini
July 16, 2014

Exceptional experience i walked in on a Monday and walked out with the car the next day, everything my salesman, Rob Meadow,s said turning out to be true. Rob was friendly, More

by gary.lichter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Meadows, Rick Sansovini
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