Ed Morse Sawgrass Auto Mall - Service Center

Great service Joe always helps me Whether I need some advice or a hard to get part he’s always there to help. They always provide world class service Joe always helps me Whether I need some advice or a hard to get part he’s always there to help. They always provide world class service More

Awesome Between Kenny Carter selling us three GM vehicles and Wayne Quik servicing them. It doesn’t get better than that truly. Always helpful, always friend Between Kenny Carter selling us three GM vehicles and Wayne Quik servicing them. It doesn’t get better than that truly. Always helpful, always friendly and always on time...Wouldn’t go anywhere else. More

Aldo at Buick Service is the Best For 2 Buicks over a few years, Aldo has consistently provided great, consistent service. I appreciate his advice and the positive results for my cars For 2 Buicks over a few years, Aldo has consistently provided great, consistent service. I appreciate his advice and the positive results for my cars. More

The service department tried their best to take advantage. I brought my car in because it was saying it was overheating. They proceeded to tell me I needed ALL 6 coolant hoses replaced and quoted me $718. I e I brought my car in because it was saying it was overheating. They proceeded to tell me I needed ALL 6 coolant hoses replaced and quoted me $718. I ended up calling around to 3 different Chevrolet dealerships that told me that was almost impossible on a barely 4 year old car. When I asked them to show me the leaks they told me that it would make a MESS on the ground, and it was better if I took my car somewhere else. Then they had the audacity to say I owe them $132. I asked to see the paperwork because no such fee was on it when I signed, and written on a box that said you agree to charges of up to______without authorization was 132 in pen. When I signed the paperwork there was no hand writing anywhere the Service guy named AJ wrote it in afterward. I had my car towed to another dealer and the fixed the ONE (1) hose that needed replacement and the Surge tank that was cracked (which they NEVER mentioned) for $262. I don't know for sure that they tried to take me for more money because I am a woman, but it certainly felt that way. P.S I spoke with a Service and Parts Manager who listened and seemed to want my feedback but based on the recent reviews this is a problem going on for awhile, and I need to let others know my experience in hopes they can avoid what I had to go through. More

Thanks Service Center Top notch employees that offered great customer service and went beyond the call of duty to accommodate my time restraints. From the service appointme Top notch employees that offered great customer service and went beyond the call of duty to accommodate my time restraints. From the service appointment scheduler all the way to the shuttle driver, this experience was great. More

Great Service but The service on my Cadillac was great, my only problem is that my vehicle always leave with door dings, I don't think the technicians are careful enoug The service on my Cadillac was great, my only problem is that my vehicle always leave with door dings, I don't think the technicians are careful enough when opening doors of vehicles More

GREAT SERVICE!!!!!! Very dependable, professional, group of people. Even though I was told they were running a half an hour behind schedule, they still got me out on time Very dependable, professional, group of people. Even though I was told they were running a half an hour behind schedule, they still got me out on time. Very happy with my experience their. Thank You. Margaret K. Kary More

Always an Issue when repairs needed Getting warranty work is always such an issue here and they don't respect your time... When I first purchased my Yukon Denali less then a year ago I h Getting warranty work is always such an issue here and they don't respect your time... When I first purchased my Yukon Denali less then a year ago I had a major issue that was going to drag out but I didn't allow it and only after getting upset did they do it right. Now again there is a warranty issue and they again think I can just sit around and wait for them to do a warranty repair because they don't know how to schedule or take care of a customer.. My vehicle was already there once and they kept it for several days only to find out that the parts were on "Backorder" and after almost two weeks of waiting for them and not being able to use the rear gate Im told I have to drop the truck off or wait for how ever long it takes to fix which nobody can tell me how long it will be. I asked why I couldn't be next or get a loaner and I was told that there were people in from of me. HELLO I've been waiting for two weeks!!!! Go somewhere else these people just don't care.... I even asked to pickup the part so I could get it fixed somewhere else and was told "NO"... More

Scott from service was excellent! Took my 14' cts for an oil change and Scott made the entire experience very smooth. He is friendly, knowledgeable and honest. The car was vacuumed and Took my 14' cts for an oil change and Scott made the entire experience very smooth. He is friendly, knowledgeable and honest. The car was vacuumed and washed. Overall EXCELLENT experience. Thanks Scott! More

Unscheduled Visit I had an appointment for service at 7:30 am Saturday morning. Called service at 2:52pm Friday asking if I could come in now instead of Saturday mornin I had an appointment for service at 7:30 am Saturday morning. Called service at 2:52pm Friday asking if I could come in now instead of Saturday morning. The receptionist booked an appointment for me for 3:00pm, service was performed and I was out within an hour. Exceptional service and customer service. More