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Ed Napleton Acura - Service Center

Elmhurst, IL

4.7
104 Reviews

104 Reviews of Ed Napleton Acura - Service Center

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February 16, 2024

Steven Martin pull me out down of the service Department. He Was Able To Get Me and My Boys Into A Brand New 2024 Vehicle With No Money Down, With the BEST WARRANTY AND DEALS. He Is Truly Hands Down A God Se More

by Latrice Cobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Martin
Feb 21, 2024 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Latrice Cobbs! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

January 12, 2024

When and for routine maintenance I wanted to discuss upgrading my lease. I spoke with Stephen Martin. He gave me some options to consider. More

by alex21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Martin
Jan 14, 2024 -

Ed Napleton Acura responded

Alex21, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Rega rds, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nille s@ napleton.com

December 28, 2023

Houston and Wade is very patient explain the mainteinance plan, helped me with my service visit, great team work More

by Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Houston
Dec 29, 2023 -

Ed Napleton Acura responded

Lin, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton Acura! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

December 28, 2023

Acura Service is always exceptional and had great service everytime i bring my vehicle in for service. More

by Sam J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seyun , Marcell
Dec 30, 2023 -

Ed Napleton Acura responded

We're glad to hear that everything was completed to your satisfaction, Sam J! Please let us know if there is ever anything else we can assist you with. Thank you so much for choosing Ed Napleton Acura as your first choice for service! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

December 28, 2023

The service here is very quick and efficient. Would highly recommend to anyone looking to service their Acura vehicle. Very welcoming and deliver on promise times. More

by Sam J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seyun
Dec 30, 2023 -

Ed Napleton Acura responded

Here at Ed Napleton Acura, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

December 22, 2023

worst service department and manager is very arrogant and he said it like waiting at a doctors office it took them 3 hours for a basic oil change with nobody in the waiting room and nobody came in for the wh More

by granobabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service manager
Dec 24, 2023 -

Ed Napleton Acura responded

Granobabe, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We want to regain your trust and your business so please reach out to us at (630) 941-4300. We will work with you to resolve this matter to your satisfaction. Regards Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-941-4300 x2378/x2339 marta.nilles@napleton.com

September 13, 2023

Steven Martin was helpful with giving me an understanding of how car service works. He's very knowledgeable. If and when I decide to buy/trade my vehicle I will choose him. More

by sissymae59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Marta
Sep 16, 2023 -

Ed Napleton Acura responded

Sissymae59, we appreciate you choosing Ed Napleton Acura! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206

August 31, 2023

Wonderful service from Sam, 1st time service my 23 Mdx, bought a car from Wade 6 month ago, loves my car, good service from service department More

by Shah.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Sep 11, 2023 -

Ed Napleton Acura responded

We're glad to hear that everything was completed to your satisfaction, Shah.b! Please let us know if there is ever anything else we can assist you with. Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton Acura! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

August 31, 2023

Picked up the mats from Sam and Seyun, great service from service department. happy with my car More

by Kuang.P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam, Seyun
Sep 11, 2023 -

Ed Napleton Acura responded

Kuang.p, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Ed Napleton Acura as your first choice for service! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

May 31, 2023

Bought my rdx from Wade, asked him about the ZDX, would love to see one when it gets here More

by Yim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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