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Ed Napleton Acura - Service Center

Elmhurst, IL

4.7
104 Reviews

104 Reviews of Ed Napleton Acura - Service Center

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May 23, 2023

Bought a mdx from Wade 4 years ago, here for service and looking at new mdx, very helpful information, thank you, will come back when I am ready More

by Mann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2023

Just did my oil change here, was talking to Wade regarding to the new EV car that is coming in, very patient and knowledgeable guy, very helpful information from him More

by Lu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2023

Samantha did an amazing job, helping me resolve my issue with the car. Super friendly and very understanding. 🙂 More

by Samantha Sosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Muro
April 12, 2023

Luis Garcia, Cedell, and Bryan are awesome! They were so welcoming and made sure my car was completely taken care of from being to end and even made sure my wait was smooth. I highly recommend More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilson Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Quach
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

I came to buy a part and ended up in the showroom. They treated me well. I am going to refer my friends. Nice place!! More

by Beverly
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Martin
Apr 03, 2023 -

Ed Napleton Acura responded

Hi, thank you so much for sharing your recent experience with us, Beverly! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

March 27, 2023

This dealership definitely did not hold up to positive reviews I've seen so far. They literally sold my wife a lemon, kept stating they would fix the steering problem. Had the car in their shop multiple t More

by Mrjoe.wdealz
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Savi
Mar 30, 2023 -

Ed Napleton Acura responded

Mrjoe.wdealz, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 941-4300 and we will do our best to make this better. Regards, Angela Rivera Customer Relations Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com

March 25, 2023

Steve Martin gave me great Info on my forte and thinking about purchasing a car. More

by Philguy
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilson Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Quach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Martin
Mar 27, 2023 -

Ed Napleton Acura responded

Hi Philguy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 30, 2022

Brought my type s back for 1st oil changes, love my car, great people here. More

by Hua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Ed Napleton Acura responded

Thanks for sharing your recent service experience with us, Hua! We hope you continue to choose Ed Napleton Acura as your first choice for all your vehicle needs. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

November 04, 2022

N i c e dealership a n d v e r y f r i e n d l y More

by hk6306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS BETANCOURT
Nov 06, 2022 -

Ed Napleton Acura responded

Thanks for sharing your recent service experience with us, Hk6306! We hope you continue to choose Ed Napleton Acura as your first choice for all your vehicle needs. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/ x2339 marta.nilles@napleton.com

September 28, 2022

Amazing service. Jovany and JD provided maximum support. All my questions were answered in a reasonable time More

by Ryanflorez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovany Fragoso
Sep 29, 2022 -

Ed Napleton Acura responded

We're glad to hear our Staff took such great care of you, Ryanflorez! We hope we can continue to be of service to you down the road! We want all our customers to feel this way when leaving our dealership! Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com

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