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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,519 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,519 reviews
March 03, 2023
Everybody was nice and accommodating at this dealership, specially Mark in sales. Very nice guy and not pushy at all. I definitely recommend this place. specially Mark in sales. Very nice guy and not pushy at all. I definitely recommend this place. More
by mnova
Employees Worked With
Mark Salgado
March 03, 2023
Shopping around for a new or certified Honda Pilot so I decided to stop in. They don’t have any in stock so I didn’t buy one. However, Mark, in sales was very nice and explained a lot of the upgrades with decided to stop in. They don’t have any in stock so I didn’t buy one. However, Mark, in sales was very nice and explained a lot of the upgrades with the new Pilot. I will be coming back when they get more in their inventory. More
by auroram
Employees Worked With
Mark Salgado
March 03, 2023
They have a nice selection of used cars. I was not ready to buy anything right now but Mark allowed me to test drive several cars to help me with my car buying process. Thank you. I was not ready to buy anything right now but Mark allowed me to test drive several cars to help me with my car buying process. Thank you. More
by a.szwaja
Employees Worked With
Mark Salgado
March 03, 2023
Extremely please with all aspects of this car purchase process. Kudos to Jimmy Bushell for keeping me updated on every step of the process. Jimmy stands out for professional, friendly, and knowledgeable process. Kudos to Jimmy Bushell for keeping me updated on every step of the process. Jimmy stands out for professional, friendly, and knowledgeable service. More
by Vivimac
Employees Worked With
Jimmy Bushell
February 28, 2023
Buying a new car can be stressful. My experience at Napleton Honda was good from start to finish. Everyone I encountered was friendly and professional. My sales representative, Dani My experience at Napleton Honda was good from start to finish. Everyone I encountered was friendly and professional. My sales representative, Daniel, was very patient and worked with me to arrive at a fair price for my new Odyssey. I would recommend this dealership to to anyone looking to buy a Honda product. More
by gem700
February 24, 2023
Jimmy was the best. No pressure from this man and helped me get the best deal. We are telling everyone about the experience he gave my husband and I. No pressure from this man and helped me get the best deal. We are telling everyone about the experience he gave my husband and I. More
by Dsykes
Employees Worked With
Jimmy Bushell
February 23, 2023
I worked with Hugo and he was great to help with my dad who’s Spanish speaker and was able to explain to us patiently the step by step process and made it go by fun who’s Spanish speaker and was able to explain to us patiently the step by step process and made it go by fun More
by Juangarcia747
Employees Worked With
Hugo Hernandez
February 23, 2023
I came for a regular service maintenance on my 2016 Honda Accord and Mark in sales approached me. He mentioned that they’re short in inventory and would like to buy my car because it was in such a great cond Accord and Mark in sales approached me. He mentioned that they’re short in inventory and would like to buy my car because it was in such a great condition. Long story short, I sold my Accord and upgraded to the new Passport. More
by Yves
Employees Worked With
Mark Salgado
