Ed Rinke Chevrolet Buick GMC - Service Center

Poor service, incompetant dealer Long story short, Ive had ongoing issues with my vehicle with a loud hammering sound when shifting, they told me it was poor fuel, which makes no sens Long story short, Ive had ongoing issues with my vehicle with a loud hammering sound when shifting, they told me it was poor fuel, which makes no sense, when they asked if i used a gas station frequently i told them several times i do not use any particular gas station frequently to which they completely ignored and said well just make sure you change gas stations? so I come back later as they advised and they told me its a spark plug? a spark plug causes a hammering noise and vibration underneath the clutch? again makes no sense. So i schedule a third visit end up having to take work off early which got me in trouble with them only to find out that these incompetent buffoons didn't even schedule me but scheduled a rental, so again we have a problem, how do they resolve it? the shrug their shoulders and say sorry, needless to say i gave them a poor survey and let them know if they wanted to make it right to contact me, of course they didn't, so if you want sub-par/poor service with technicians who don't listen to what your telling them and give you absurd and irrelevant diagnosis to the concern you address, who are borderline incompetent, then this is the dealership for you. More

Poor Service My truck has been at Ed Rinke Center Line service department for about week now. They keep telling me they ordered parts but they still haven't come i My truck has been at Ed Rinke Center Line service department for about week now. They keep telling me they ordered parts but they still haven't come in. Their excuse is they have no way to check the order because its all done through computers. Now days even the standard mail can be tracked but one of the biggest GM dealerships in Michigan can not track their part order. What a joke.. More

service department is terrible Their express oil change is a joke. They open at 6:30 am but their service techs don't come in til 8:00. I was expected to wait an hour for them to ar Their express oil change is a joke. They open at 6:30 am but their service techs don't come in til 8:00. I was expected to wait an hour for them to arrive to change my oil. Not to mention the several other times I've been here for oil changes, it on average took over an hour by itself. This department needs work and friendlier people! More

Misleading and incorrect brake system inspection. Charged $49.90 for brake inspection. The estimate recommended replacing the calipers, but failed to identify pad and rooter work. Caliper didn't need Charged $49.90 for brake inspection. The estimate recommended replacing the calipers, but failed to identify pad and rooter work. Caliper didn't need replacing. More