Let me first start off by saying the initial car buying experience was 5+ stars. I did not feel pushed, the salesman was excellent, the employees were all so kind.They were all very well prepared. It was a great experience!
Here's where the issues begin. I bought a $21,000 escalade. Less than 48 hours after driving off the lot the tire pressure light came on. The drivers front and back tires were leaking extremely fast. I was having to put air in the tires every 2-3 days. Finally went and got them fixed and was told the front tire had so much corrosion around the rim that it had a pretty bad leak. It could be puttied but that would be a short fix. Would need to prepare to get a new tire.
Within two months after driving off the Lot I had repaired the two tires, put in new battery, had shocks repared to back door, new air compressor, and a new air filter. Those were the issues within two months of buying this vehicle.
Right before I made my fourth payment on the escalade I was driving one day and had all sorts of lights and issues come up on my dash. The car was vibrating badly, the ac quit, car would rev up out of nowhere, I took it to a mechanic to have it scanned. ELEVEN codes came up.
Long story short, mechanic said it's an oil pressure issue. He went to Check and there was a screen missing which meant someone had removed it knowing there was an issue.
I am not one to complain. I understand things like this can happen BUT I also understand that customer service is very important with any business. I contacted my salesman and the general manager, Anthony Thomas. I talked multiple times to Anthony along with his mechanic. Time after time I was told I would receive a call back, then nothing. I have called and emailed multitudes of times, to wait days with no response. There has not been one thing Eddie Mercer Automotive has done to help Out. Last I was told, they "might could help do repairs for a lower amount than I was quoted" I am now stuck with a $21,000 escalade in my garage for 4weeks now as I've been told by mechanic it will be at least $2500-$3000 to fix the issue. I contacted an attorney. There's no lemon law for used vehicles unless you have warranty and I was told there was no warranty offered on this vehicle.
Please read my story before using this dealership. I do not want anyone else to go through what I have gone through. The initial buying experience was great but if you run into any issues the customer service is appalling.
I would give 0 stars because of customer service and will continue spreading the word everywhere I can.