Eddy's Toyota of Wichita

Dealership Downhill I've purchased a total of 4 cars from this dealer. My final car was purchased with a maintenance contract that, according to the finance person, was s I've purchased a total of 4 cars from this dealer. My final car was purchased with a maintenance contract that, according to the finance person, was so comprehensive that it even covered new tires if they blew out. After a month or so, I tried to take it in for an oil change and was told I had no such contract. I tried for 2 months to get the contract entered into the system properly and finally, all seemed fixed. I went in today and was told my maintenance contract was, in fact, just an oil change contract. Bait and switch. After getting very frustrated, the finance manager added an extra 10k miles to my contract. But I am less than thrilled with this dealer whose salespeople call repeatedly to get us to trade in vehicles we've had less than a year. Plus, they can't seem to even enter a code in correctly. I've lost all trust in them. If I ever buy another Toyota, I'll buy from someone else. More

Looking to trade in vehicle for cheaper paymemt! I got out of my 09 vehicle and got into a brand new Camry! I absolutely love it! The whole atmosphere was professional and a complete red carpet exper I got out of my 09 vehicle and got into a brand new Camry! I absolutely love it! The whole atmosphere was professional and a complete red carpet experience for the buyer! They really made sure they took care of me and got me the car I loved! Hands down greatest dealership! More

Used car with no service. We were looking for a small SUV when we arrived at Eddy's. A RAV4 was available so we test drove it. It seemed to be what we were looking for. Prob We were looking for a small SUV when we arrived at Eddy's. A RAV4 was available so we test drove it. It seemed to be what we were looking for. Problems began a few miles from the dealership. All sorts of maintenance lights came on so we pulled over an called. We were assured the vehicle had been serviced, but to make an appointment to have it rechecked. After making a third trip back we were finally told that the RAV4 had never been serviced and it needed quite a few things done to it. Never go to Eddy's. Lies and pressure. More

New Avalon 2015 It was a normal car buying process they offered way too little and then they went to the boss several times. We didn’t get a chance to drive the car w It was a normal car buying process they offered way too little and then they went to the boss several times. We didn’t get a chance to drive the car we were negotiating for, they had just offered us trade in information. When we went out to drive the new Avalon we looked at and it was gone so Mr. Roberts said take this one it is just like the other one. Both are in the same row and both are black/black. That was the lie they used to get us to buy a car. We test drove it and came back and said we like this car and talked about the amenities it has, and how nice they are. This is one of many times they could have told us the truth about our car. We left a deposit because we had to go to work. They said take the car you test drove home we will have your car (the one we never drove) clean and filled up so when you get here it will be ready for you. We came in did the paperwork got in and drove off only to figure out that this car didn’t have the amenities as the car we test drove. We called a few miles away from the dealership to ask how to turn on the navigation system and they informed us it doesn’t have it. Our sales person said we should have checked out the car before we signed the paperwork. It was missing several items we knew we were getting in our car because the only car we test drove had them in it. Still don’t have a resolution but Consumer Fraud has agreed to look into our case. They truly don’t care about you, it is all about getting you to buy a car even if they have to be deceitful. We just wanted to buy a car and they turned it into another story about crooked car salesman and the lies they are willing to go through to get that sale. More

Bad experience I've never been to a dealership so pushy. I don't like someone trying to convince me how great that vehicle is. I know what I want and if I want it I I've never been to a dealership so pushy. I don't like someone trying to convince me how great that vehicle is. I know what I want and if I want it I will buy it. both sales person and his manager were full of crap. Trying to convince you that you're getting a great deal when your not, what happen to honest people. I know we all have to make a living but not with lies, I think they need to gather all their sales personnel and retrain them. More

Unauthorized work We purchased our first Camry from Eddy's in 1998, and our second in 2004. We have always had our maintenance/work done here and have had few problems We purchased our first Camry from Eddy's in 1998, and our second in 2004. We have always had our maintenance/work done here and have had few problems with the service department. Yesterday I brought the car in for a routine oil change, and was shocked to see a $70.83 bill! I was told that the price included a tire rotation. This was done without my authorization, which did not make me happy. I cannot remember EVER having unauthorized work done on our vehicles at Toyota. In times past we have had our tires rotated at the store where we purchased them...what if this had been the case in this instance and had a needless tire rotation done? My suspicions are ever growing stronger that there is pressure on the service center to get as much work done on a vehicle that can be done. We are re-evaluating where we might have our car serviced. More

Service is pathetic. On March 29th of this year, my sun visor on my 2008 Camry wouldn't stay up. There was an "extended warranty" for this product issued within the last y On March 29th of this year, my sun visor on my 2008 Camry wouldn't stay up. There was an "extended warranty" for this product issued within the last year so I went in to have them replace the visor. (FYI, this is the second visor I have had replaced for the same issue. The first one was only two or three years after purchasing the car and before there was a "KNOWN" issue.) When I went in for my appointment, I handed them the letter for the extended coverage. They looked up the information and saw that I had purchased the car on March 8, 2008 and the warranty was only for "7 years since for usage". Because I missed my 7 years by 21 days, they refused to cover the replacement. I explained that this was the second one, so it really hadn't been 7 years, but since I had purchased the part and installed it myself, there was no record anywhere. Needless to say, I left WITHOUT having the work done. I'm now looking for a visor somewhere other than Eddys to replace myself. I will never go back to Eddy's again unless I have to for recalls. More

Looking for a new car me and my husband went to browse on what different cars we were looking into. We went to eddies and test drive a SUV when we got back to the building me and my husband went to browse on what different cars we were looking into. We went to eddies and test drive a SUV when we got back to the building we asked the rep for his business card, he immediately tried to force us to buy the car, kept on throwing up more and more deals when we proceeded to tell him no we we were not interested in buying. He even proceeded to get his manager who did the same thing, tried to throw deals at us to buy! We told the guy we would come back and would come to him personally when we were ready to buy and the rep told us that he would not be there if we don't buy the car today because he would be unable to meat his quota for the month!!!!! VERY unprofessional to make a customer feel pressured to buy a car from a dealer ship like that! I have never had that happen before so I was shocked and had not words to say to this man. He finally gave us his business card and we lefted and HAVE NEVER been back!!!! And don't plan on returning! More

bad experience with fiance and customer service after i bought a 15 corolla and the sales man was great but the service after the sale sucks and so does the fiance team. i would never buy a car from eddy i bought a 15 corolla and the sales man was great but the service after the sale sucks and so does the fiance team. i would never buy a car from eddy's again or any Steven motor company. all they seem to care about is making the sale, but what about after the sale and the no return phone calls the red tape bs worst car buying experience ever and i mean that. they didn't even have a record of the service they were suppose to be doing, what really. and the fiance not enough words in English that could explain how lousy that dept is. car sales man at least he returns calls more than i can say for anybody else at Eddy's sad day sad day More