I couldn’t get an appointment w my dealership for an oil change and Eden Prairie Nissan answered immediately and was able to get me in the same day at the time I needed. This was for my Honda Acciord! (I also have a 2015 Nissan Altima)
Steve Markgraf was extremely accomodating and extremely professional. He made sure that the crystaline fusion was applied correctly to the windshield in my car and then informed me that I would be receiving the additional application packages in the mail to maintain the protection. He thoughly went over all of the inspections that were made during the oil change and tire rotation. Jay Caughey was helpful also.
David my service advisor did an outstanding job keeping me posted as the service tech tested and diagnosed my cars needs. Then he reported back the findings and gave me options on repairs with no pressure to up sell service. They completed the service I requested quickly, and had me on my way.
I brought my vehicle in to get an oil change and tire rotation, I didn’t realize the tire rotation wasn’t included. Steve Furst was an amazing help, not only did he provide great service but he gave me the tire rotation on the house! 10/10 would recommend!
I've had my 2016 Nissan Murano for two years and brought it to the EP dealership for all oil changes and tire rotations. They have recommended other services but I have never felt pressured. When they quote a wait time, they are very accurate. Bonus: they accept Apple Pay.
Made an appointment the day before Pulled into the service center and was Greeted by Shannon.
Shannon gave me a quote for the Brake Fluid change, air filter, and cabin filter. Decided to get the first two done and the cabin filter at a later date. Was told it would be about an hour give or take.
Shannon came and got me in the the nice waiting area. Paid my bill, and left.
Mid-afternoon I drove in--and was on a test/diagnosis drive almost immediately. The problem was solved in about an hour and a half: rear wheel bearing had to be replaced! They did so--and I was on my way! Very, very efficient!