Eden Prairie Nissan - Service Center

Dave was very helpful, addressed all matters The service department personnel are great. They go out of their way to assist in addressing all concerns and issues. The vehicle itself is not so g The service department personnel are great. They go out of their way to assist in addressing all concerns and issues. The vehicle itself is not so good and has had numerous issues and problems. More

Oil change & tire rotation PLUS help with Apple Car John and Heather were fantastic! John was great at getting me what I needed and to Heather. Heather had great techy knowledge. Very enjoyable visit. John and Heather were fantastic! John was great at getting me what I needed and to Heather. Heather had great techy knowledge. Very enjoyable visit. More

Routine service Just a scheduled oil change and tire rotation, but work was done quickly and I appreciate the check-over of the car. I never get the feeling they are Just a scheduled oil change and tire rotation, but work was done quickly and I appreciate the check-over of the car. I never get the feeling they are trying to sell me something extra I don't need. More

Routine Maintenance I scheduled myself for the first service appointment of the day at 6:30am. The service department opened on time. David Estepp was my service advi I scheduled myself for the first service appointment of the day at 6:30am. The service department opened on time. David Estepp was my service advisor. I was very pleased with his work. He gave me the maximum discount I could receive from the coupon booklet I presented. He scheduled the passenger side air bag replacement (recall) which I mistakenly believed was done already when the driver side air bad was replaced (recall). He said the maintenance would take 1.5 to 2 hours to complete; and it was done in that time frame. Good job, Dave! More

The people I deal with are fine BUT Steve Markgraf, You have great people and an equally great system for collecting data BUT despite my supplying numerous comments no one ever seems to Steve Markgraf, You have great people and an equally great system for collecting data BUT despite my supplying numerous comments no one ever seems to read these or "reach out" to resolve issues. You are missing a vital part of the human relationship. Why not close the loop and keep customers loyal to you? Suggestion: In addition to personal follow up think about engaging sales people with customers who are twiddling their time away on sight in the waiting lounge. A polite inquiry about reviewing the lates cars and features might bring in even more sales. More

Excellent service I came in for a an oil change/tire rotation/ new windshield wipers. When I arrived it was pointed out that there was an additional routine bu importan I came in for a an oil change/tire rotation/ new windshield wipers. When I arrived it was pointed out that there was an additional routine bu important service recommended at this time, I wholeheartedly agreed to having it done. I was told it would take 1 to 1 1/2 hours; I expected the latter time. I was surprised in the waiting room when it was completed in 45 minutes! You have a great crew in your service department! More

Quick and done right! I was there for regular maintenance, but asked for another possible issue to be checked. I was told that it would take another hour beyond what I had I was there for regular maintenance, but asked for another possible issue to be checked. I was told that it would take another hour beyond what I had anticipated, but it was ready much sooner than that and for no extra charge :-) More

Always a fair assessment of needs Common thinking is that when one brings a vehicle into a new car dealership for service, you'll get overcharged, and be sold some service that's not r Common thinking is that when one brings a vehicle into a new car dealership for service, you'll get overcharged, and be sold some service that's not really needed. My experience with this dealership has been just the opposite...they tell me when things I thought needed attention are fine, and do NOT need replacement, etc. More

Waiting area is awesome! I waited while my car was being serviced and I thought the waiting area was awesome. When my brakes needed more work then I was expecting the service I waited while my car was being serviced and I thought the waiting area was awesome. When my brakes needed more work then I was expecting the service advisor David let me know what was needed before the work was done. More

Great Customer Service as always! I would recommend Nissan Service department to all who own a Nissan! I will def come back and buy a car here as well! I would recommend Nissan Service department to all who own a Nissan! I will def come back and buy a car here as well! More