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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,343 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,343 reviews

December 16, 2019

Sherman's Service I always enjoy going to the dealership to get my car serviced. I know that it will be done correctly and in a timely manner. More

by SPSMITH65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Powers, Craig Avant
Dec 17, 2019 -

Edwards Chevrolet Downtown responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Marty Phillips, General Manager, 205.716.3323

December 14, 2019

Too much of a hassle from financial department. Too much ! Mr. Terrance Wray was the only one at Edward's that made me and brother feel welcome and that we weren't being untruthful bout our information. More

by MSIFPERIOD
Recommend Dealer
No
Employees Worked With
Wendell Gover, Terrance Wray
Dec 16, 2019 -

Edwards Chevrolet Downtown responded

On behalf of Edwards Chevrolet, I would like to express our appreciation for the time you took to share your experience. It appears that an encounter you had with a member of our sales staff does not reflect our standards of customer service. Providing a positive experience is our top priority and we want to hear more about this event. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact me directly. Sincerely, Marty Phillips, General Manager, 205.716.3323

December 13, 2019

Excellent service and professional.Vehical serviced in a timely manner.Scott was friendly and reviewed my auto diagnostic report completely and reviewed each s More

by VINCENTKFLANAGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Dec 16, 2019 -

Edwards Chevrolet Downtown responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Marty Phillips, General Manager, 205.716.3323

December 13, 2019

Exceptional Service. Always a pleasure. The service I received was excellent. friendly, courteous and professional. I will always be a returning customer. Timely service provided, they make More

by JUDY.ELDRIDGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Dec 16, 2019 -

Edwards Chevrolet Downtown responded

Judy, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Marty Phillips, General Manager, 205.716.3323

December 13, 2019

Excellent Service! Best customer service I’ve ever had at a car dealership service department. Would most definitely recommend to anyone that demands great customer serv More

by James Z.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushin(May be wrong), Don Lyles
Dec 16, 2019 -

Edwards Chevrolet Downtown responded

We cannot thank you enough for your wonderful review of Edwards Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Marty Phillips, General Manager, 205.716.3323

December 12, 2019

Edward Chevrolet converse with me and let me know just what Edward Chevrolet is for real true to their word. I would not go anywhere else they do everything possible to make things right go see. More

by LOUIESMOKE
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Wade Ferguson, Scott Mckee
Dec 16, 2019 -

Edwards Chevrolet Downtown responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Marty Phillips, General Manager, 205.716.3323

December 11, 2019

Edward Chevrolet is the place to go for quality vehicle and The experience at Edward Chevrolet was great .They made sure that I was able to get a very nice truck and was satisfied . Thanks Chevy Man More

by Dabuck70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendell Gover, Mose Williams
Dec 11, 2019 -

Edwards Chevrolet Downtown responded

We love hearing about customers that have a terrific experience at Edwards Chevrolet. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Marty Phillips, General Manager, 205.716.3323

December 11, 2019

Scott is the BEST! Always feels like a trusted neighbor when I leave my vehicle to be serviced. Shout out to the shuttle service also. I make it to work on time, and I l More

by DANIELS10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shuttle Driver, Scott Mckee
Dec 11, 2019 -

Edwards Chevrolet Downtown responded

Daniel, thank you for sharing this great feedback with us. We feel our service department is what makes Edwards Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Marty Phillips, General Manager, 205.716.3323

December 11, 2019

Waiting game Scheduled a 7 AM appointment for a recall on my vehicle. Dropped my vehicle off for the appointment. Didn’t hear anything by 12:30 Pm, so I called. Th More

by Abc123
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dealer Inspire
Dec 11, 2019 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

December 11, 2019

Great service department!!! Awesome service department! Scott took the time to listen to my concerns. Our truck was ready when promised. He even held the door open for my wife wh More

by Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Dec 12, 2019 -

Edwards Chevrolet Downtown responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Edwards Chevrolet's Service Department. Sincerely, Marty Phillips, General Manager, 205.716.3323

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