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Elk Grove Subaru
Elk Grove, CA
1,776 Reviews
The team at Elk Grove Subaru would like to welcome you to our dealership in Elk Grove, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Subaru vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Elk Grove, you can always count on the professional technicians in our Subaru service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Elk Grove count on the high-quality vehicles and services found at Elk Grove Subaru, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,776 reviews
April 22, 2018
Made the right choice going to El Grove Subaru! I live in the Bay Area and have three other Subaru dealerships closer to home. I started dealing with the one that was the closest. Let’s just say th I live in the Bay Area and have three other Subaru dealerships closer to home. I started dealing with the one that was the closest. Let’s just say things where not going smoothly. I went online and looked up this dealership. I reached out and Pam in internet sales responded very quickly. After a few of email exchanges I knew this was the dealership I wanted to visit in person. Next day we drive a hour and a half up to Elk Grove and left with a brand new Subaru Crosstrek! She made the process so easy with no pressure. She is very personable and has a awesome personality. We made the right choice! Thank you again Pam for a awesome car buying experience 😊 More
by Fiaren
Employees Worked With
Pam Verduzco
April 17, 2018
Great Car Buying Experience Pam was awesome to work with. She is very professional and knowledgeable. She made the entire experience very easy. She was faster and better than oth Pam was awesome to work with. She is very professional and knowledgeable. She made the entire experience very easy. She was faster and better than other sales people in town. I highly recommend Pam to anyone looking at buying a new car. More
by Ernesto
Employees Worked With
Mike Lagandaon, Pam Verduzco
April 13, 2018
Best experience I have ever had with a car salesperson! My entire experience at Elk Grove Subaru was great. It was the first time that I didn't spend ALL day at a dealership to get a car! Additionally, my w My entire experience at Elk Grove Subaru was great. It was the first time that I didn't spend ALL day at a dealership to get a car! Additionally, my wife and I worked with Tim, who was the best salesperson we could have asked for. I have never worked with someone who was so educated about the brand he was selling. He also wasn't pushy in the slightest and allowed us to make a decision that was best for us, rather than best for the company. I would go back and ask to work with him by name time and time again. Thank you for being such a pleasure to work with! More
by scottcory022
Employees Worked With
Mike Lagandaon, Tim Carlson
April 11, 2018
Arrogant, Lazy and Uncaring My g/f Stephanie bought a 2017 Forrester from Elk Grove Subaru early fall last year, right when the 2018s were hitting the lot. Since we went with a My g/f Stephanie bought a 2017 Forrester from Elk Grove Subaru early fall last year, right when the 2018s were hitting the lot. Since we went with a referral from the "Car Pro" radio show, we got to work with the sales manager (Mike Carlson), and THAT was the ONLY good part of the whole experience. The problems started with the finance office. Apparently paperwork is a bit too complex a concept for them there. Odd considering that's what the office handles... Snark aside, the facts: It took 3+ weeks to get a simple windshield sun screen and rear cargo area cover to start with. If that was all, I'd say no big deal. NEXT, we take the car in for window tinting that we'd paid for when we bought it. We specifically told the finance guy that we wanted 35% tint, as we'd be traveling out of state and wanted to keep it legal. Instead we get it back with limo tint. It was a little difficult to see out the back during the day, and impossible at night, esp with the auto darkening rear view mirror. The service department's initial response was "It's legal tint level in CA, so deal with it". I had to intervene on Stephanie's behalf and threaten to drag them in front of the Bureau of Automotive Repair for their sloppy paperwork (BAR is... strict on proper documentation), hint that there would be lawyers involved as well, and threaten to stay on the phone with Subaru corporate until the issue was fixed. NEXT, we were also getting a paint protection and warranty package. They applied the extra protective coating right over a blemish in the hood, and a small chip on the edge of one of the doors. The closest we've gotten them to dealing with that so far is just admitting it could be fixed by removing the coating, buffing out the blemish and then re-applying the coating. We pretty much gave up on this issue a month or so later when it became obvious they had no intention of honoring their warranty. *cough*BreachOfContract*cough* At 6000 miles, we took the car in for a scheduled oil change and tire rotation. ALSO an extra maintenance package we'd bought. We came in with a scheduled appointment and it still took 3 hours to do a job that the industry standard labor guide says should take 1/2 hour. The joys of having a retired ASE certified automotive technician as a service department customer, LOL. Earlier today was the FINAL straw for both of us... Yesterday, we picked up a good sized wood screw in our right rear tire. We made it home safely before the tire went flat. Stephanie called Subaru Roadside Assistance to report the flat. THEY were great. Said it had to go to a dealership, but that it was covered with the roadside assist and tire warranty package she has,and we arranged to have it taken to the dealership in the morning. The tow truck company showed up early (very nice, professional driver), hooked the Forrester up and got it to Elk Grove with no problem. One female employee takes the initial info and says a service writer will be with me in a minute or two. In the mean time, the tow truck takes off. His job was done as far as we both knew. A few minutes later I'm informed by a service writer that they don't do flat repairs, only tire replacement and to take it down the road to the local tire shop. He refused to look at it, have a tech put the spare on it or EVEN ADD AIR TO THE TIRE so that it was safe to take down the road. I asked him what the xxxx we'd paid good money for the tire protection plan, and he gave me some smartass remark about replacing the tire if it was blown out, then walked off ignoring me. The lack of common sense and opening to potential legal liability had I been in an accident was amazing in itself. I took it down the street and got air in the tire at a gas station, then took it to America's Tires where we usually do business with. THEY told me that the screw had gone thru at a BAD angle (nearly sideways) and had damaged one of the steel belts in the tire. Ergo we needed a NEW TIRE! Exactly what Elk Grove Subaru said was the only thing they did AND they would have known had they bothered to take customer safety and satisfaction into account and actually LOOK AT THE FLAT! We will NEVER EVER use Elk Grove Subaru for so much as a windshield cleaning or bathroom stop again, much less service or another car purchase. My advice is to go ANYWHERE else. Subaru corporate has been great, and we've enjoyed the vehicle, but the dealership is a nightmare. More
by rms827
Employees Worked With
April 08, 2018
Positive Experience Curtis and the team at Elk Grove Subaru gave me exactly what I wanted. I’m super-happy with the car and would definitely go back and purchase from the Curtis and the team at Elk Grove Subaru gave me exactly what I wanted. I’m super-happy with the car and would definitely go back and purchase from them again. More
by Jennifer G
Employees Worked With
April 05, 2018
Really great experience I really could not ask for experience Tim was so great. Made it all so easy from the beginning to the end. An Jeremy as well so much patience with m I really could not ask for experience Tim was so great. Made it all so easy from the beginning to the end. An Jeremy as well so much patience with me being a retired woman it is so nice to work with someone who really cares. My experience with these two people couldn't have gone any better. Thank You Both. Sharon T. More
by Sharon T
Employees Worked With
Jeremy Remillard, Tim Carlson
April 01, 2018
This salesman take his time to assist his customer. I like my sale man the way he introduce me to all the car available in rhe lot. Give me rje price and show me how it work. Details about what he can d I like my sale man the way he introduce me to all the car available in rhe lot. Give me rje price and show me how it work. Details about what he can do including the finance processed. Mr Is every helpful man to work with. More
by Subarupayment
April 01, 2018
New car buying made easy Selected vehicle and received quote online I felt was a fair price for the car. Sales rep Ashley Gonzales was very professional and enjoying to deal w Selected vehicle and received quote online I felt was a fair price for the car. Sales rep Ashley Gonzales was very professional and enjoying to deal with. Other staff at Elk Grove Subaru were outgoing, honest and professional. More
by Subbie Fan
Employees Worked With
Mike Lagandaon, Ashley Gonzalez
April 01, 2018
Straight forward & easy Found the Forester we wanted from their large inventory, got the EPrice, a few back and forth emails with Mike Carlson and Ashley Gonzalez and we wer Found the Forester we wanted from their large inventory, got the EPrice, a few back and forth emails with Mike Carlson and Ashley Gonzalez and we were done. I can say that we have been looking for the right price on a specific Forester for over a year. I could find the Forester we wanted periodically at other dealers but the dealer would not deal on it, only wanted to give me a decent price on the Forester he/she wanted to move off the lot. Elk Grove Subaru (Mike and Ashley) were easy to deal with and gave me the best price on the Forester I wanted. My only regret is all the time I wasted emailing and messing around with the other dealers from Fresno north. Contact Mike and make a deal, he is a push over! One last piece of advice, do not undervalue the Eye-sight feature. More
by Curt P
Employees Worked With
Mike Carlson, Jeremy Remillard, Ashley Gonzalez
April 01, 2018
It was beyond my expectations! It was a great experience! I appreciated Curtis's wonderful and professional service. He's helpful in many ways to assist me in making a decision of p It was a great experience! I appreciated Curtis's wonderful and professional service. He's helpful in many ways to assist me in making a decision of purchasing a new car. More
by GJ.M
