I just bought a new 2015 Dodge Journey from Elkins Chrysler Dodge Jeep Ram. I called them about a particular Journey I saw on their website. After emphasizing that I was very interested in that specific Journey and was ready to buy that weekend, my salesman Gary talked with his sales manager and called me back about 15 minutes later with an excellent price. We went over the terms and then Gary sent me an e-mail breaking down the price to make sure we were on the same page.
I live about 90 minutes away from the dealership. When I got there, I was greeted warmly and they had the car I was interested in ready with a new wash and a full tank of gas. They let me take it on a test drive by myself, no staff. We got back, finished reviewing incentives to see if there were any additional ones I qualified for (there weren't) and shook hands on the price we had discussed earlier. They were able to get me a competitive interest rate through PNC Bank.
We went over to the co-owned Ford dealership's building so they could detail the car and do the paperwork. The financing guy explained all of the warranty options but was not pushy. I explained my driving habits (I drive 25k+ miles a year) and after reviewing the available options, said he couldn't find any appropriate for me.
The only (minor) negative with the transaction was that I had asked them to not put their decal on the car, but as I realized after I had already pulled away, they had anyway. I'm in the process of removing it.