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Emich Mitsubishi Inc - Service Center
Denver, CO
81 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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81 Reviews of Emich Mitsubishi Inc - Service Center
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September 26, 2023
They weren't knowable enough about their own product line to know a hitch for a 2022 Telluride would not fit on a 2023. Wasted half a day dropping off/picking up a car they couldn't work on. When the proper to know a hitch for a 2022 Telluride would not fit on a 2023. Wasted half a day dropping off/picking up a car they couldn't work on. When the proper hitch did come in the most they were willing to offer me for my wasted time was a partial discount on an oil change. Don't waste your time and money at Emich Kia. More
by F. Smith
Employees Worked With
Helpful June 27, 2023
Call's never answered for service but they'll pick up the phone instantly for sales then back on hold for service with (sorry try again) phone instantly for sales then back on hold for service with (sorry try again) More
by Lucky14chrisg
Employees Worked With
No one phone wasn't picked up
June 10, 2023
After an unsatisfactory, drawn-out experience at a different Kia dealership—and reading their bad reviews on this site—I decided (luckily before work was started) to have my Soul towed from there to E different Kia dealership—and reading their bad reviews on this site—I decided (luckily before work was started) to have my Soul towed from there to Emich Kia, and what a relief! The Emich service department was instantly responsive and accommodating, including advising me that I could have my car towed free of charge using Kia Roadside Assistance. The next morning I was told the results of the diagnostic, that repairs were covered by warranty, and I would be given a loaner later that day. Jennifer, the service advisor, is a ROCK STAR!! She is absolutely the best service advisor I’ve ever dealt with. EVER. On a different issue, I was also very happy with Emich’s parts department. Soon I will be moving across town, but will still bring my car to Emich for service. More
by KavaDen
Employees Worked With
Jennifer
April 18, 2023
Colt Emich, manager and I assume a ownership family member is the very worst. Won't ever go back to Emich Kia for service, parts or a subsequent auto purchase. Purchased an overpriced scratch paint member is the very worst. Won't ever go back to Emich Kia for service, parts or a subsequent auto purchase. Purchased an overpriced scratch paint repair pen from Emich Kia. At the time, the parts desk said that these unique pens probably have a useable life span of a couple of months even though they probably sit on the distributors shelf for that long or longer. When I tried a pen that they ordered it did not work and I tried returning it to Emich Kia a few days later. But Emich Kia and Colt Emich does clearly does not stand by what it sells. What should have been a simple return transaction for a customer that has a $50,000 Telluride went south. Colt Emich arrogantly suggested that he could not absorb the cost of the return nor showed any willingness to return it to Kia. The paint was watery, translucent and could cover a 1" by 1/32" trivial scratch. For a business owner/manager to suggest that regardless of their products failure, I should accept the cost of the failure is a sign of a business and owner/manager that should be out of business. I would not trust Kia Emich given Colt Emich's lack of regard for customer service, his arrogant style and the low likelihood that you can confidently trust them with your car. More
by repertoire
Employees Worked With
February 03, 2023
They had 3 tasks to do and they did 1. Told me to come back another time and they would get it done. No follow up from them after I complained to my service advisor. Buying a car there was Told me to come back another time and they would get it done. No follow up from them after I complained to my service advisor. Buying a car there was great but the service dept dropped the ball hard. More
by joshhooliganoffroad
Verified CustomerFebruary 03, 2023
They did not solve the problem with my car after 2 visits and said my wires were cut when they were not. It would have been a 6000 dollar charge when there was nothing wrong with the wires. The people that w and said my wires were cut when they were not. It would have been a 6000 dollar charge when there was nothing wrong with the wires. The people that work there were still polite and professional when doing their jobs. More
by Swilsonz60456
Employees Worked With
January 29, 2023
Good experience buying my 2023 Kia Sorento Hybrid in a no pressure atmosphere. My sales rep Saif was knowledgeable, experienced, pleasant, accommodating and took all the time I needed to understand the car. pressure atmosphere. My sales rep Saif was knowledgeable, experienced, pleasant, accommodating and took all the time I needed to understand the car. He offered for me to come back for more tutorial help and questions anytime. I would highly recommend Emich Kia Dealership. More
by bonjonrose
January 28, 2023
Brought in vehicle for repairs a day early and they still failed to look at my car on the day of appointment (Wed). This caused repair to be done on Monday instead of Friday. Service mgr does not work Friday failed to look at my car on the day of appointment (Wed). This caused repair to be done on Monday instead of Friday. Service mgr does not work Fridays. More
by TEMM7261
Employees Worked With
January 22, 2023
Service department was very helpful and accommodating. I had an emergency because of 2 blown tires, and even without a normal appointment, they were still able to help. I had an emergency because of 2 blown tires, and even without a normal appointment, they were still able to help. More
by richardisaacs0
Employees Worked With
Don't recognize any names that I remember.
January 22, 2023
It felt a little disorganized. Communication was good but they were vague about when my car would be done. One gripe: they moved the locking lug nut socket I had in the car and di Communication was good but they were vague about when my car would be done. One gripe: they moved the locking lug nut socket I had in the car and didn’t tell me where they moved it to. More
by bgvalentine19
Employees Worked With
