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Empire Nissan of Hillside - Service Center

Hillside, NJ

4.3
2,626 Reviews

2,626 Reviews of Empire Nissan of Hillside - Service Center

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May 25, 2020

I just have one problem my steering wheel is loosely other than that the timing was great everyone there is very friendly and that makes a difference. More

by TERESAPARKER49
Recommend Dealer
Yes
Employees Worked With
Anthony Amorin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melina Rodriguez, Angelica Giuffre, Jonathan Varela
May 26, 2020 -

Empire Nissan of Hillside responded

We are very disappointed not to see a high star rating from you. If you could provide more information to us, we would be more than happy to try and make this situation better. For any service concern, please contact our Service Manager, Robert Jenkins at 908-964-8700, extension 242 or by email at rjenkins@route22nissan.com. Thanks For your patience and we look forward to assisting you at your convenience. Have a nice day

May 25, 2020

Great service! Staff was courteous, respectful and informative. Would recommend dealership to others. I have been a long customer of Nissan and have been satisfied with my experience. More

by KV
Recommend Dealer
Yes
Employees Worked With
Paco Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah (Service)
May 26, 2020 -

Empire Nissan of Hillside responded

Thank you for your kind review, your wonderful feedback and rating mean a lot to us. We are happy to pass along your comments to the team here at Route 22 Nissan. Stay safe and we look forward to taking care of your car again in the future !

May 25, 2020

Best customer service and sales departments around me. Can't get any more trustworthy people than RT22 Nissan. Meet all my car needs and friendly staff makes your short time for service a breeze. Thank yo More

by YAMILP25
Recommend Dealer
Yes
Employees Worked With
Paco Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department people. Thank you all!!!, Dave Tober, Melina Rodriguez, Angelica Giuffre, Cassandra Rene
May 26, 2020 -

Empire Nissan of Hillside responded

Thank you for sharing your positive experience. It is reviews like this give us motivation and help us ensure we provide high-quality care. As we go through this pandemic period, we will continue to provide measure like this to protect all our employees and customers. Thank you again and we hope you stay safe and we look forward to seeing you again in the future, have a wonderful day

May 24, 2020

Everytime I go there for service, Dan goes above and beyond to assist and makes suggestions. Very professional and courteous. It makes my service very pleasant. More

by mdutherville
Recommend Dealer
Yes
Employees Worked With
Dan Harden
May 26, 2020 -

Empire Nissan of Hillside responded

Thank you for taking the time to let us know how we did. We are very pleased to have provided you with such a positive experience! We hope you have a great day!

May 24, 2020

Give them a bad review, they’ll continuously call you to take it down. Went for an oil change told the tech I needed air in my tire, they’re to busy “recommending” to actually put air in the tire. More

by Scott
Recommend Dealer
No
Employees Worked With
Don’t know
May 27, 2020 -

Empire Nissan of Hillside responded

We are disappointed to hear that you did not have a more positive experience with us at Route 22 Nissan, We would like to have a better understanding about your experience and try to make this situation better. For any service concern, please contact our Service Manager, Robert Jenkins at 908-964-87 00, extension 242 or by email at rjenkins@route22nissan.com. Thanks for your patience and we look forward to assisting you at your convenience. Have a nice day

May 23, 2020

Couple weeks ago came in about tires that keep deflating every couple days; was brushed off by service rep, anew car! Givemeabreak! Definitelysomething 'fishy'' fix More

by MGRIFITHLUKE
Recommend Dealer
No
Employees Worked With
Herold Pierre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2020 -

Empire Nissan of Hillside responded

We are disappointed to hear that you did not have a more positive experience with us at Route 22 Nissan, We would like to have a better understanding about your experience and try to make this situation better. For any service concern, please contact our Service Manager, Robert Jenkins at 908-964-87 00, extension 242 or by email at rjenkins@route22nissan.com. Thanks for your patience and we look forward to assisting you at your convenience. Have a nice day

May 23, 2020

My car went in for repairs I didn’t expect for it to take as long as it did but I’m happy with results my car is driving better than ever More

by evelez8
Recommend Dealer
Yes
Employees Worked With
Dana
May 26, 2020 -

Empire Nissan of Hillside responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

May 23, 2020

Thanks to Patrick I was in and out in no time. He ensured I knew any updates and how long the oil change was going to be in my vehicle. I haven’t had good experiences in the passed with the long wait and all More

by jobanana44
Recommend Dealer
Yes
Employees Worked With
Service
May 27, 2020 -

Empire Nissan of Hillside responded

We are really humbled to be reading such an amazing review like this. It is our aim to always make sure all of our customers receive quality service and leave our premises with a great experience. Your wonderful feedback and high star rating is very much appreciated. Thank you and we look forward to your next visit, stay safe and we hope you have a wonderful day

May 22, 2020

Excellent job done to service my 2015 NISSAN MURANO Daniel Harden is a very helpful and friendly service person, I went in during the covid-19 lock down and the operation was very clean and they follow More

by YAYA252728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3623 DANIEL HARDEN
May 22, 2020 -

Empire Nissan of Hillside responded

Thank you for sharing your positive experience. It is reviews like this give us motivation and help us ensure we provide high-quality care. As we go through this pandemic period, we will continue to provide measure like this to protect all our employees and customers. Thank you again and we hope you stay safe and we look forward to seeing you again in the future, have a wonderful weekend !

May 22, 2020

Was my first visit to the service dept with my 10 year old Murano purchased in another state. Everyone, especially Isaiah, very professional & repair completed in a timely fashion while I waited. Wi More

by LINDA45
Recommend Dealer
Yes
Employees Worked With
Isaiah in the Service Dept
May 26, 2020 -

Empire Nissan of Hillside responded

Thanks for your praise and kind comments about our team. We are very happy we could provide you with a positive experience We hope to be of service to you again in the future. Best wishes

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