Envision Chrysler Dodge Jeep Ram West Covina

Good service the employee’s are very good they treat you like family and good service like family and good service More

Fast service , great personal touch , found problem with my Jeep TJ in one Day !!, Firestone had it for 5- weeks just started replacing things and charging me for it ??, then when Firestone said they fixed my Jeep TJ in one Day !!, Firestone had it for 5- weeks just started replacing things and charging me for it ??, then when Firestone said they fixed it to pick it up I went paid the bill and left and it stopped running not even two blocks away ??, you guys and your service are TOPS IN MY BOOK !! You will be the only one to service my Jeep from now on !! Thank you for such GREAT SERVICE !!!!Mr.Robinson , 1998 JEEP WRANGLER TJ !!! More

Avoid this place at all costs. I bought my car back in May of 2022 - it is now July 2023. Guess what - MY CAR ISN'T EVEN REGISTERED IN MY NAME. This place is such a joke. They cons I bought my car back in May of 2022 - it is now July 2023. Guess what - MY CAR ISN'T EVEN REGISTERED IN MY NAME. This place is such a joke. They constantly give you the runaround and refuse to return calls. Although I do love my car (even though the passenger headlight went out on the way home and it started misfiring 6 months after buying it), I would NEVER recommend this place to anyone. Plus, the tack on "non-optional" BS coverage for your car that you can't do anything about... Absolute worst of the worst - from the receptionists to the GM. It's not worth the headache. More

Do NOT go to this dealership. I bought my jeep and it was the most painful experience I have had purchasing a car. It started with them adding $4,000 to the purchase price listed I bought my jeep and it was the most painful experience I have had purchasing a car. It started with them adding $4,000 to the purchase price listed on the sticker for some crap I didn’t want or need (coating on car). We had to argue that which I almost walked away from because of the games played. Then ONE day after I purchased my car, I received a phone call that my car has a recall. Pretty sure that’s illegal and still in the process of filing a complaint about that. Then we waited hrs for the one finance guy to finish the deal. For weeks I received multiple messages, calls, & texts about paperwork they needed signed/fixed and documents they needed because the finance person messed up. Supposedly he was fired (we were told) and I was being contacted non stop about mistakes they should of fixed the first time. At one point I was called to show proof I fixed the recall. I told them they can contact the other dealer and it wasn’t my job. The manager was the definition of a sleezeball. I will never be back. Horrible experience. More

The new Service supervisor was superior in providing prompt and immediate attention and delivered excellent service. Thank you, bro! prompt and immediate attention and delivered excellent service. Thank you, bro! More

I found the perfect car at the perfect price but when I went to talk to the sales person, the actual price of the car was $7500 more than advertised. Classic bait and switch! The additional money is for “ went to talk to the sales person, the actual price of the car was $7500 more than advertised. Classic bait and switch! The additional money is for “accessories “ and is not optional. This covers such things as key replacement, paint less dent repair, etc.-services which I will probably never use. They also ran several credit checks (?) which resulted in a big decrease in my credit rating. After the deal was done and I had time to review the paperwork, I had several questions. Attempts to reach anyone by phone is IMPOSSIBLE because every one’s mailbox is full. I sent an email to the general manager and did not get a response. Once they sell you the car, they don’t want to have anything to do with you. This is the kind of dealership that reinforces the stereotype of the fast talking, car salesman. The car I bought is great. It’s just a shame that dealing with these people is so stressful. More

Everyone was Great! Highly recommended. Will be coming back to West Covina Dodge you guy are the best Highly recommended. Will be coming back to West Covina Dodge you guy are the best More

This dealer is out fishing, stay away. Had to go out of my own way to pursue both salesmen Rudy and Omar via phone and text several times over a few days because our questions and inquirie Had to go out of my own way to pursue both salesmen Rudy and Omar via phone and text several times over a few days because our questions and inquiries on a used car would go almost completely unanswered. Third salesman James was actually a pleasure to speak with and immediately produced what we had requested from the others days ago. Good on you for that effort. Listed price for the used car with generous options is $52,975. The deal that was just quoted to me is now $58,888 + they tacked $4,990 onto that for a 3-year plan (that nobody in their right mind would ask for) with third party “Zurich Shield” to help cover key replacement, roadside assistance, exterior paint sealant protection and a similar treatment for the interior. Those plans are a sham for any right minded driver. Add another $7400 in out-of -state taxes, title and doc fees and the vehicle came out to over $71,000 which is more than the MSRP for a brand new 2024 model. It’s funny really. Desperate tactics to make a buck 🤡 There’s plenty of dealers nationwide who are capable of providing an honest and transparent sale. I don’t wish anyone to do business with this dealer under these circumstances. Do better. More

Service advisor did not check me out right away. Recommend services completed a year ago Recommend services completed a year ago More

I took in my vehicle for recall and a service request. I had no appt and they took care of me. I was happy with the service and Service Manager Jesse is amazing. I had no appt and they took care of me. I was happy with the service and Service Manager Jesse is amazing. More