Envision Chrysler Dodge Jeep Ram West Covina

I took in my vehicle for recall and a service request. I had no appt and they took care of me. I was happy with the service and Service Manager Jesse is amazing. I had no appt and they took care of me. I was happy with the service and Service Manager Jesse is amazing. More

I had agreed to their advertise price plus taxes and license. They said I needed to buy a 6 thousand dollar paint protection plan to sell me the truck. license. They said I needed to buy a 6 thousand dollar paint protection plan to sell me the truck. More

My service rep was nice, but there are two main issues I had that brought down the rating. First, my rep quoted me 2-3 hours, but after SEVEN hours I finally messaged him and asked for an update. I unders had that brought down the rating. First, my rep quoted me 2-3 hours, but after SEVEN hours I finally messaged him and asked for an update. I understand that sometimes service goes long, but update your customers. It shouldn't take THREE times as long without letting them know. Also, the door of my Wagoneer now has black finger prints on it, assuming from the guy(s) who serviced it. This means it most likely has these prints inside of it too, which is xxxxxxxx. You shouldn't be putting grubby hands on customers' $70,000 vehicles, and DEFINITELY not on the interior of it. I've had to bring my car here four times either for service or issues, and not a single time did they wash it... which I was under the impression they would usually do. More

They were friendly and helpful. Went the extra mile.i would definitely recommend to others. Went the extra mile.i would definitely recommend to others. More

High pressure and horrible deal. Did not listen to what I wanted at all. The worst part was getting financed by Bank of America which is the worst bank of them all. Never going back. Did not listen to what I wanted at all. The worst part was getting financed by Bank of America which is the worst bank of them all. Never going back. More

Don't do business with this place. Every single one of them lie to you and try to play you especially if you have no clue what your walking into. Since I'm young, they used Tatiana Gha Every single one of them lie to you and try to play you especially if you have no clue what your walking into. Since I'm young, they used Tatiana Ghanem to try to sell me the Durango SRT. She said what every salesmen feeds you, "I'm on your Side not on the managers side" and all this other BS. I know their strategy so they couldn't get me. We were talking about APR and the Sales Manager Eric Lopes told me "don't worry about the apr it doesn't matter if it's high" as if he is going to pay for it. I sold them my Durango Gt on May 10, 2023. Today is June 16, 2023 and they still have not paid it off and I still have to make payments on the Gt I sold them and the SRT Durango I got from them. They have a reputation for not paying off the cars they buy from people. DO NOT SELL THEM YOUR CAR AND GET ANOTHER ONE BECAUSE YOU WILL BE PAYING FOR BOTH OF THEM. I had called Alondra Nava the Finance Manager days after May 10 and she said the car would be paid off in a few days which was a lie. I went in to speak to Laso Abbas the General Manager and he said they send out the checks every 5th of the month which is a lie. It's going to be 2 weeks and Chrysler Capital is still calling me advising to make a payment and mentioned they have not received anything from this dealer. It's funny how Alondra did not mention the company sends out the checks on the 5th but "it will be paid off in a few days from the 10th of May" but the GM Laso said the beginning of the month on the Sth. Clearly they are not communicating on how to lie to people. They also get bothered with people they can't BS and start rotating the salesmen. They tell you there's a program from ZURICH SHIELD attached to every car for the paint, interior and other stuff that adds 10k to the car and tell you " I'm going to give you a discount and it will be 6k. They added it to my Durango for $2995. On the form it states you do not have to buy this to get a vehicle. But of course they lie to you. I wouldn't recommend this place. More

I was very pleased with the service and attention given to my car; I would recommend to other people. to my car; I would recommend to other people. More

In and out effortlessly, and quickly. Henry and staff was polite and responsive to my car issue. Henry and staff was polite and responsive to my car issue. More

Everyone was super nice especially Roxanne. She was a great salesperson and I would definitely go back to her again. She was a great salesperson and I would definitely go back to her again. More

The service was fast, friendly and reliable. They made my Jeep safe to drive again. I would recommend this dealership. They made my Jeep safe to drive again. I would recommend this dealership. More