If I could give less than one star I would.
TL;DR: James from finance told me he cancelled the warranty on my car, but he actually didn't. When I finally find this out, I called the office, asked to speak to James or the manager and NO ONE ever got back to me.
Its been over a month now.
I called almost everyday for a week.
I went in to cancel the warranty on my car.
I called the warranty company but they said they couldn't do it over the phone, I had to go to the dealership in person in order to do this. The warranty company told me they will need to see how many miles were on my car, and that I would be sent home with a piece of paper saying that it is cancelled.
Alright, so I go in on a Monday because when I went in two days earlier (Saturday) James told me he couldn't do it on a Saturday for whatever the reason.
James is who I dealt with in the finance office.
So I tell James that I would like to cancel my warranty and he seems hesitant to do it and explains what will happen if I do. I am well aware of this and tell him I would like to proceed and cancel it.
He says alright. And tells me I can go, that he will cancel it.
I asked him "Don't you need my mileage?"
So he writes it down on a post it and again tells me there's nothing else he needs from me.
So I said "The warranty company told me I would leave here with a piece of paper."
He just looked at me like I was stupid, shook his head no and then said "No" out loud. Which by the way was a huge lie. He straight up lied to my face. He didn't have me sign anything, which after the fact I found out I was supposed to.
In order to get a full refund, I needed to cancel within 30 days. When I never received a check I called the warranty company just to find out that James never cancelled my warranty in the first place.
Oh and guess what? It's after 30 days.
Well now I'm pissed and call Ettleson, all they did was took down my message because the owner, manager and James were not able to speak.
The first call was placed on March 6th 2018, and I called everyday for a week after that. Somehow no one answered (you dodging my calls or what?) left several messages, and never gotten a response from anyone there.
As a young woman I feel that James and this place have completely taken advantage of me and my situation.
Thankfully, because of negative experiences with him in the past, I had a bad feeling going in.
Something told me "leave the voice recorder running on your phone in case something happens and it ends up being your word vs his."
I thought I was being weird but I am SO HAPPY that I did this. Its a little fuzzy but its usable. I'm currently talking with my lawyer.
Honestly, this is not acceptable. This man didn't do his job. As someone working in healthcare, I don't even want to think about what would happen if I didn't my job. Someone would probably die. Lets just take a minute and all be thankful that its our warranties, not out lives, in James' hands. Otherwise we would all be majorly xxxxed as he tells us hes gonna help us out then just.... doesn't.
Really though, you straight up lied to my face.
Seriously, thanks man.