Bob Johnson Chevrolet - Service Center

Service after the sale is terrible. This is my second vehicle purchased from FX Caprara. Same repeat problems with service after the sale. First you have to deal with parts as a totally This is my second vehicle purchased from FX Caprara. Same repeat problems with service after the sale. First you have to deal with parts as a totally separate department from service. Repeatedly I get (you’ll have to talk to parts about that….or…. you’ll have to talk to service about that). It should not be the customer’s responsibility to make the connection between the parts silo and the service silo. Extremely frustrating especially when we have to make over an hour drive to the dealership to find out that parts did not talk to service or vice versa. Next, try to call and talk to parts; it takes 6-7 calls to connect. Same with service; 6-7 calls to finally talk to someone. Infinite “on hold” with their irritating sales pitch while on infinite hold. I would seem the solution is simple: make parts and service the same department with a focus on customer’s vs building up the separate silos. At a minimum have the parts manager actually sit next to the service manager. Sad More